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NVD / CVE Program· CNA GitHub_M

CVE-2026-103985: FreeScout: a restricted agent can lift their own admin-imposed "see only assigned conversations" restriction via profile save

HighCVSS 7.1 · v3.1—No exploit Fix available

Noroxi assessment

Priority: Monitor (action score 28/100)

  • The sources we track (CISA KEV, Exploit-DB, Metasploit, Nuclei, GitHub) show no public exploit code or exploitation in the wild.
  • Probability of exploitation in the next 30 days: 0.29% (FIRST EPSS).
  • Anyone who can reach it over the internet can trigger it. A low-privileged account is enough. No user action is required. No special conditions are required; it is repeatable.
  • Fixed version: freescout-help-desk freescout 1.8.231.

Low priority for now. Upgrade to freescout-help-desk freescout 1.8.231 or later.

Generated automatically from the record's data: CVSS (NVD and CNA), CISA KEV and SSVC, FIRST EPSS, exploit sources, fixed versions. How we calculate it

Primary sources: NVD · CVE.org · FIRST EPSS

FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.231, the profile form exposes the only_assigned_tickets permission to its non-admin owner, and UsersController::profileSave() adds or removes User::PERM_ONLY_ASSIGNED_TICKETS without checking that the editor is an administrator. A restricted agent can uncheck the option, or submit an ordinary profile save that omits it, to remove the administrator-imposed restriction. The agent can then read and modify conversations assigned to other agents in every mailbox they already belong to. This issue is fixed in version 1.8.231.

Published
Nov 6, 2026
Updated
Nov 12, 2026
EPSS
0.2% · 22th percentile

Report tools

JSON

Action score

28

Monitor

Low priority for now.

CVSS
28 / 40 · 7.1 / 10
CISA KEV
0 / 30 · Not listed
EPSS
0 / 30 · 0.2%

CISA SSVC decision

Exploitation
proof of concept
Automatable
no
Technical impact
partial

Vulnrichment: CISA's decision-tree inputs.

CNA vs NVD score

NVD
—
CNA · GitHub_M
7.1
NVD has not scored this yet; the score shown is the CNA’s.

The score given by the assigning authority versus NVD’s independent score. A gap means the severity is contested.

Get told when this record changes

  • Not in KEV: no record of exploitation in the wild
  • No public exploit code on record
  • A fix has been released

If any of these changes, we'll tell you in the daily email digest.

Follow CVE-2026-103985

When you'll hear from us

  • when it enters CISA KEV
  • when exploit code appears or is weaponized
  • when the record is updated (including a fixed version)
  • when EPSS rises 20 points in a week

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Noroxi analysis

What does it mean in your environment?

The assessment above is generated automatically from the record's data; it doesn't know your environment. Our team verifies on your systems whether this vulnerability is actually exploitable and which mitigation is enough.

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Affected systems

Is your version affected?

Pick the product and type the version you run. It's compared with this record's version ranges in your browser; the version isn't sent anywhere.

—

Versions reported by the vendor

Affected version ranges reported by the assigning authority (GitHub_M). Independent of NVD's CPE analysis and usually ahead of it.

  • freescout-help-desk freescout

    • < 1.8.231affected

Same product

freescout-help-desk: all records

Other highest-scoring records for the same primary product.

  • CVE-2026-53595FreeScout vulnerable to anonymous account takeover via /user-setup empty invite_hash on MySQL
    38Monitor
  • CVE-2026-41902FreeScout's user invitation hash never expires: permanent unauthenticated account takeover if invite link leaks
    36Monitor
  • CVE-2026-41193FreeScout has Zip Slip path traversal in module installation that allows arbitrary file write leading to RCE
    36Monitor

Published before and after this one in the same product

  • ← EarlierCVE-2026-107393Oct 8, 2026 · FreeScout: Stored HTML Injection in Administrator Alert Emails via Spoofed CF-Connecting-IP Header
    24Monitor
  • ← EarlierCVE-2026-103984Nov 6, 2026 · FreeScout: Incomplete fix for CVE-2026-40570: load_customer_info exposes cross-visibility customer PII
    26Monitor
  • Later →CVE-2026-62850Nov 6, 2026 · FreeScout: Administrative tools.php endpoint is accessible to low-privileged users, enabling filesystem enumeration and unthrottled brute-force of application…
    21Monitor

Remediation

Which version to upgrade to

Fix versions compiled from the vendor, package registries and Microsoft. Verify the vendor's note before upgrading.

Product / packageFixed versionSource
freescout-help-desk freescout1.8.231 · descriptionVendor (CNA)

Exploit status

No known public exploit

No public exploit has been observed yet. That doesn't mean you're safe, only that the bar is a little higher.

Research context

For pentesters and researchers: attack profile, score disagreement, timeline, patch commits, credits, variant and chain candidates, bug bounty scope. All derived from existing data; no exploit code.

Timeline

From publication to today: proof of concept, Metasploit module, CISA KEV and fix record. Dates are as reported by the sources.

  1. Published
  2. Fix recordedsame day
  3. TodayNov 14, 2026+7 d
EPSS, last 120 days

FIRST EPSS daily score; only changes of 0.01 or more are recorded (step chart).

Patch and commit links

Commit, PR and diff links among the references. A starting point for patch-diffing and variant hunting; fixes, not exploits.

Not on record for this CVE: researcher credit · variant or chain candidate · public bounty program.

Technical details

Attack conditions

  • Anyone who can reach it over the internet can trigger it.
  • A low-privileged account is enough.
  • No user action is required.
  • No special conditions are required; it is repeatable.

If successful

Confidentiality
high · data can be read
Integrity
low · data or configuration can be modified
Availability
none
Attack vector
Network
Attack complexity
Low
Privileges required
Low
User interaction
None
Scope
Unchanged
Confidentiality impact
High
Integrity impact
Low
Availability impact
None

Weakness class (CWE)

CWE-269 · Improper Privilege Management

CVSS vector

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:L/A:N

nvd-secondary

Root cause

To simplify setup, a service account is granted broad, cluster-wide permissions. The principle of least privilege is skipped during installation.

The bug in code

The whole CWE-269 class

A representative example of this vulnerability class. Not the vendor's source code; it shows the faulty pattern and its fix.

Vulnerable

yaml
kind: ClusterRolerules:  - apiGroups: ["*"]    resources: ["*"]    verbs: ["*"]

Fixed

yaml
kind: Rolemetadata:  namespace: lodos-systemrules:  - apiGroups: ["apps"]    resources: ["deployments"]    verbs: ["get", "list", "update"]

Attack context

MITRE CAPEC attack patterns and ATT&CK techniques for this weakness class (CWE). A starting point for detection rules and threat hunting.

Change log

  1. Fix✗ → ✓
  2. SSVC exploitation— → poc
  3. Exploit maturity— → none

For records you follow, these changes also arrive as notifications. →

References

Show all references (2 more)

Vendor advisories and official records. Exploit/PoC links are deliberately left out.

All records