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CVE.org (no NVD analysis yet)· CNA GitHub_M

CVE-2026-107393: FreeScout: Stored HTML Injection in Administrator Alert Emails via Spoofed CF-Connecting-IP Header

MediumCVSS 6.1 · v3.1—No exploit Fix available

Noroxi assessment

Priority: Monitor (action score 24/100)

  • The sources we track (CISA KEV, Exploit-DB, Metasploit, Nuclei, GitHub) show no public exploit code or exploitation in the wild.
  • Probability of exploitation in the next 30 days: 0.23% (FIRST EPSS).
  • Anyone who can reach it over the internet can trigger it. No account or password is required. A user must open a link or visit a page. No special conditions are required; it is repeatable.
  • Fixed version: freescout-help-desk freescout 1.8.235.

Low priority for now. Upgrade to freescout-help-desk freescout 1.8.235 or later.

Generated automatically from the record's data: CVSS (NVD and CNA), CISA KEV and SSVC, FIRST EPSS, exploit sources, fixed versions. How we calculate it

Primary sources: NVD · CVE.org · FIRST EPSS

FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.235, when APP_CLOUDFLARE_IS_USED is enabled, FreeScout trusts an unvalidated CF-Connecting-IP header during failed login attempts and stores the spoofed value in the activity log. LogsMonitor inserts the value into an administrator alert email without HTML escaping, allowing injected HTML to execute when an administrator opens the email. This issue is fixed in version 1.8.235.

Published
Oct 8, 2026
Updated
Oct 14, 2026
EPSS
0.2% · 13th percentile

Report tools

JSON

Action score

24

Monitor

Low priority for now.

CVSS
24 / 40 · 6.1 / 10
CISA KEV
0 / 30 · Not listed
EPSS
0 / 30 · 0.2%

CISA SSVC decision

Exploitation
proof of concept
Automatable
no
Technical impact
partial

Vulnrichment: CISA's decision-tree inputs.

CNA vs NVD score

NVD
—
CNA · GitHub_M
6.1
NVD has not scored this yet; the score shown is the CNA’s.

The score given by the assigning authority versus NVD’s independent score. A gap means the severity is contested.

Get told when this record changes

  • Not in KEV: no record of exploitation in the wild
  • No public exploit code on record
  • A fix has been released

If any of these changes, we'll tell you in the daily email digest.

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When you'll hear from us

  • when it enters CISA KEV
  • when exploit code appears or is weaponized
  • when the record is updated (including a fixed version)
  • when EPSS rises 20 points in a week

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Don't want an account? Get "Exploited this week" by email every MondayDon't want an account? RSS feed for freescout-help-desk records

Limit the impact of XSSCheck security headers

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Noroxi analysis

What does it mean in your environment?

The assessment above is generated automatically from the record's data; it doesn't know your environment. Our team verifies on your systems whether this vulnerability is actually exploitable and which mitigation is enough.

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Affected systems

Is your version affected?

Pick the product and type the version you run. It's compared with this record's version ranges in your browser; the version isn't sent anywhere.

—

Limit the impact of XSS

This is a cross-site scripting (XSS) vulnerability. A well-configured Content-Security-Policy doesn't fix it, but greatly reduces its impact. Check your site's CSP and other security headers for free.

Check security headers

Versions reported by the vendor

Affected version ranges reported by the assigning authority (GitHub_M). Independent of NVD's CPE analysis and usually ahead of it.

  • freescout-help-desk freescout

    • < 1.8.235affected

Same product

freescout-help-desk: all records

Other highest-scoring records for the same primary product.

  • CVE-2026-53595FreeScout vulnerable to anonymous account takeover via /user-setup empty invite_hash on MySQL
    38Monitor
  • CVE-2026-41902FreeScout's user invitation hash never expires: permanent unauthenticated account takeover if invite link leaks
    36Monitor
  • CVE-2026-41193FreeScout has Zip Slip path traversal in module installation that allows arbitrary file write leading to RCE
    36Monitor

Published before and after this one in the same product

  • ← EarlierCVE-2026-53594Jul 20, 2026 · FreeScout has Arbitrary File Read in App Logs Viewer via Forged Encrypted Path
    19Monitor
  • ← EarlierCVE-2026-53596Jul 20, 2026 · FreeScout has unrestricted file upload without rate limiting that leads to resource exhaustion (DoS)
    21Monitor
  • Later →CVE-2026-103984Nov 6, 2026 · FreeScout: Incomplete fix for CVE-2026-40570: load_customer_info exposes cross-visibility customer PII
    26Monitor

Remediation

Which version to upgrade to

Fix versions compiled from the vendor, package registries and Microsoft. Verify the vendor's note before upgrading.

Product / packageFixed versionSource
freescout-help-desk freescout1.8.235 · descriptionVendor (CNA)

Exploit status

No known public exploit

No public exploit has been observed yet. That doesn't mean you're safe, only that the bar is a little higher.

Research context

For pentesters and researchers: attack profile, score disagreement, timeline, patch commits, credits, variant and chain candidates, bug bounty scope. All derived from existing data; no exploit code.

Timeline

From publication to today: proof of concept, Metasploit module, CISA KEV and fix record. Dates are as reported by the sources.

  1. Published
  2. Fix recordedsame day
  3. TodayNov 13, 2026+36 d
EPSS, last 120 days

FIRST EPSS daily score; only changes of 0.01 or more are recorded (step chart).

Patch and commit links

Commit, PR and diff links among the references. A starting point for patch-diffing and variant hunting; fixes, not exploits.

Variant candidates

Same product, same weakness class, within 18 months. If the patch missed the root cause, the sibling bug is here.

  • CVE-2026-40568170 days apartFreeScout Vulnerable to XSS via Mailbox Signature Due to Incomplete HTML Sanitization
    34Monitor
  • CVE-2026-6285429 days apartFreeScout: Stored XSS in mailbox signature via same-origin JS upload
    30Monitor
  • CVE-2026-8574229 days apartFreeScout: Conditional stored admin XSS via failed-job details
    30Monitor
  • CVE-2026-41904154 days apartFreeScout Stored XSS vulnerability in mailbox auto-reply: payload reaches every customer's email client (no CSP), bypassing strip_tags validator with mixed…
    30Monitor

Not on record for this CVE: researcher credit · public bounty program.

Technical details

Attack conditions

  • Anyone who can reach it over the internet can trigger it.
  • No account or password is required.
  • A user must open a link or visit a page.
  • No special conditions are required; it is repeatable.

If successful

Confidentiality
low · data can be read
Integrity
low · data or configuration can be modified
Availability
none

Impact can extend beyond the vulnerable component (scope changes).

Attack vector
Network
Attack complexity
Low
Privileges required
None
User interaction
Required
Scope
Changed
Confidentiality impact
Low
Integrity impact
Low
Availability impact
None

Weakness class (CWE)

CWE-79 · Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')

CVSS vector

CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N

nvd-secondary

Root cause

User content is inserted into the page as HTML. The browser interprets the content as code rather than data.

The bug in code

The whole CWE-79 class

A representative example of this vulnerability class. Not the vendor's source code; it shows the faulty pattern and its fix.

Vulnerable

ts
commentEl.innerHTML = comment.body;

Fixed

ts
commentEl.textContent = comment.body;

Attack context

MITRE CAPEC attack patterns and ATT&CK techniques for this weakness class (CWE). A starting point for detection rules and threat hunting.

ATT&CK techniques

—

Change log

  1. SSVC exploitation— → poc
  2. Exploit maturity— → none
  3. Fix✗ → ✓

For records you follow, these changes also arrive as notifications. →

References

Show all references (2 more)

Vendor advisories and official records. Exploit/PoC links are deliberately left out.

All records