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CVE-2024-6540· NVD / CVE Program· CNA OTRS

Information exlosure in external interface

Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator. This issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x

MediumCVSS 5.3 · v3.1—No exploit No fix recorded
Published
Jul 15, 2024
Updated
Jun 17, 2026
EPSS
0.4% · 30th percentile
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Action score

21

Monitor

Low priority for now.

CVSS
21 / 40 · 5.3 / 10
CISA KEV
0 / 30 · Not listed
EPSS
0 / 30 · 0.4%

CISA SSVC decision

Exploitation
none
Automatable
no
Technical impact
partial

Vulnrichment: CISA's decision-tree inputs.

CNA vs NVD score

NVD
5.3
CNA · OTRS
5.7
0.4 point gap

CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N

The score given by the assigning authority versus NVD’s independent score. A gap means the severity is contested.

Affected systems

VendorProduct
otrsotrs

Affected versions

NVD version ranges (for catalog products). Add the product to your stack with a version and matching uses these.

  • otrs otrs8.0.0 and later · before 2024.5.2

Versions reported by the vendor

Affected version ranges reported by the assigning authority (OTRS). Independent of NVD's CPE analysis and usually ahead of it.

  • OTRS AG OTRS

    • 8.0.x, 2023.xaffected
    • 2024.x and later · up to and including 2024.4.xaffected · Patch

Same product

otrs: all records

Other highest-scoring records for the same primary product.

  • CVE-2017-16921In OTRS 6.0.x up to and including 6.0.1, OTRS 5.0.x up to and including 5.0.24, and OTRS 4.0.x up to and including 4.0.26, an attacker who i
    41Plan
  • CVE-2024-23790Missing file type check in avatar picture upload
    39Monitor
  • CVE-2022-4427SQL Injection via OTRS Search API
    39Monitor
  • CVE-2026-48188SQL Injection via MySQL Quote Method
    36Monitor
  • CVE-2023-5422SSL Certificates are not checked for E-Mail Handling
    36Monitor
  • CVE-2017-17476Open Ticket Request System (OTRS) 4.0.x before 4.0.28, 5.0.x before 5.0.26, and 6.0.x before 6.0.3, when cookie support is disabled, might a
    36Monitor

Remediation

Which version to upgrade to

Fix versions compiled from the vendor, package registries and Microsoft. Verify the vendor's note before upgrading.

No fix version is recorded for this entry. Check the references for vendor advisories.

Exploit status

No known public exploit

No public exploit has been observed yet. That doesn't mean you're safe, only that the bar is a little higher.

Research context

For pentesters and researchers: attack profile, score disagreement, timeline, patch commits, credits, variant and chain candidates, bug bounty scope. All derived from existing data; no exploit code.

Timeline

From publication to today: proof of concept, Metasploit module, CISA KEV and fix record. Dates are as reported by the sources.

No dated events beyond publication.

EPSS, last 120 days

FIRST EPSS daily score; only changes of 0.01 or more are recorded (step chart).

Patch and commit links

Commit, PR and diff links among the references. A starting point for patch-diffing and variant hunting; fixes, not exploits.

No commit or PR link among the references.

Credits

All researchers

Finders, reporters and analysts named in the CNA record. Click a name for that researcher’s other records.

No credits in the CNA record.

Variant candidates

Same product, same weakness class, within 18 months. If the patch missed the root cause, the sibling bug is here.

No nightly-computed relations.

Chain candidates

An authentication bypass and a privilege-requiring bug in the same product, published close together: combined they may become an unauthenticated path.

—

Bug bounty scope

No known public program.

Source: bounty-targets-data (public HackerOne, Bugcrowd, Intigriti, YesWeHack listings).

Technical details

Attack conditions

  • Anyone who can reach it over the internet can trigger it.
  • A low-privileged account is enough.
  • No user action is required.
  • Special conditions such as timing or configuration are required.

If successful

Confidentiality
high · data can be read
Integrity
none
Availability
none
Attack vector
Network
Attack complexity
High
Privileges required
Low
User interaction
None
Scope
Unchanged
Confidentiality impact
High
Integrity impact
None
Availability impact
None

Weakness class (CWE)

CWE-790 · Improper Filtering of Special Elements

CVSS vector

CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:H/I:N/A:N

nvd-primary

Attack context

MITRE CAPEC attack patterns and ATT&CK techniques for this weakness class (CWE). A starting point for detection rules and threat hunting.

MITRE has no CAPEC/ATT&CK mapping for this CWE.

Noroxi analysis

No Noroxi analysis for this record yet

We don't hand-write analysis for all 385,000+ vulnerabilities; that wouldn't be honest. For notable, high-impact vulnerabilities our team writes the mechanism, detection and remediation steps.

We use this product, ask for help

Change log

No changes recorded on tracked fields yet. Score, KEV, exploit maturity and fix status changes appear here.

References

Vendor advisories and official records. Exploit/PoC links are deliberately left out.

All records