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NVD / CVE Program· CNA OTRS

CVE-2024-23794: Agents are able to lock the ticket without the "Owner" permission

HighCVSS 7.5 · v3.1—No exploit No fix recorded

Noroxi assessment

Priority: Monitor (action score 30/100)

  • The sources we track (CISA KEV, Exploit-DB, Metasploit, Nuclei, GitHub) show no public exploit code or exploitation in the wild.
  • Probability of exploitation in the next 30 days: 0.27% (FIRST EPSS).
  • Anyone who can reach it over the internet can trigger it. A low-privileged account is enough. No user action is required. Special conditions such as timing or configuration are required.
  • According to the record, no fixed version is available yet.
  • Severity is disputed: the assigning authority (CNA) scores it 5.2, NVD 7.5.

Low priority for now. Update when a fix is released; follow the vendor's advisory.

Generated automatically from the record's data: CVSS (NVD and CNA), CISA KEV and SSVC, FIRST EPSS, exploit sources, fixed versions. How we calculate it

Primary sources: NVD · CVE.org · FIRST EPSS

An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS:  * 8.0.X * 2023.X * from 2024.X through 2024.4.x

Published
Jul 15, 2024
Updated
Jun 17, 2026
EPSS
0.2% · 19th percentile

Report tools

JSON

Action score

30

Monitor

Low priority for now.

CVSS
30 / 40 · 7.5 / 10
CISA KEV
0 / 30 · Not listed
EPSS
0 / 30 · 0.2%

CISA SSVC decision

Exploitation
none
Automatable
no
Technical impact
partial

Vulnrichment: CISA's decision-tree inputs.

CNA vs NVD score

NVD
7.5
CNA · OTRS
5.2
2.3 point gap

CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:H/I:L/A:N

The score given by the assigning authority versus NVD’s independent score. A gap means the severity is contested.

Get told when this record changes

  • Not in KEV: no record of exploitation in the wild
  • No public exploit code on record
  • No fixed version yet

If any of these changes, we'll tell you in the daily email digest.

Follow CVE-2024-23794

When you'll hear from us

  • when it enters CISA KEV
  • when exploit code appears or is weaponized
  • when the record is updated (including a fixed version)
  • when EPSS rises 20 points in a week

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Noroxi analysis

What does it mean in your environment?

The assessment above is generated automatically from the record's data; it doesn't know your environment. Our team verifies on your systems whether this vulnerability is actually exploitable and which mitigation is enough.

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Affected systems

Is your version affected?

Pick the product and type the version you run. It's compared with this record's version ranges in your browser; the version isn't sent anywhere.

VendorProduct
otrsotrs

Versions reported by the vendor

Affected version ranges reported by the assigning authority (OTRS). Independent of NVD's CPE analysis and usually ahead of it.

  • OTRS AG OTRS

    • 8.0.x, 2023.xaffected
    • 2024.x and later · up to and including 2024.4.xaffected · Patch

Affected versions

NVD version ranges (for catalog products). Add the product to your stack with a version and matching uses these.

  • otrs otrs8.0.0 and later · before 2024.5.2

Same product

otrs: all records

Other highest-scoring records for the same primary product.

  • CVE-2017-16921In OTRS 6.0.x up to and including 6.0.1, OTRS 5.0.x up to and including 5.0.24, and OTRS 4.0.x up to and including 4.0.26, an attacker who…
    41Plan
  • CVE-2024-23790Missing file type check in avatar picture upload
    39Monitor
  • CVE-2022-4427SQL Injection via OTRS Search API
    39Monitor

Published before and after this one in the same product

  • ← EarlierCVE-2024-23791Jan 29, 2024 · Unnecessary data is written to log if issues during indexing occurs
    30Monitor
  • ← EarlierCVE-2024-23792Jan 29, 2024 · Insufficient access control
    26Monitor
  • Later →CVE-2024-6540Jul 15, 2024 · Information exlosure in external interface
    21Monitor

Remediation

Which version to upgrade to

Fix versions compiled from the vendor, package registries and Microsoft. Verify the vendor's note before upgrading.

No fix version is recorded for this entry. Check the references for vendor advisories.

Exploit status

No known public exploit

No public exploit has been observed yet. That doesn't mean you're safe, only that the bar is a little higher.

Research context

For pentesters and researchers: attack profile, score disagreement, timeline, patch commits, credits, variant and chain candidates, bug bounty scope. All derived from existing data; no exploit code.

Timeline

From publication to today: proof of concept, Metasploit module, CISA KEV and fix record. Dates are as reported by the sources.

No dated events beyond publication.

Not on record for this CVE: EPSS history · patch commit or PR link · researcher credit · variant or chain candidate · public bounty program.

Technical details

Attack conditions

  • Anyone who can reach it over the internet can trigger it.
  • A low-privileged account is enough.
  • No user action is required.
  • Special conditions such as timing or configuration are required.

If successful

Confidentiality
high · data can be read
Integrity
high · data or configuration can be modified
Availability
high · the service can be disrupted
Attack vector
Network
Attack complexity
High
Privileges required
Low
User interaction
None
Scope
Unchanged
Confidentiality impact
High
Integrity impact
High
Availability impact
High

Weakness class (CWE)

CWE-266 · Incorrect Privilege Assignment

CVSS vector

CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:H/I:H/A:H

nvd-primary

Attack context

MITRE CAPEC attack patterns and ATT&CK techniques for this weakness class (CWE). A starting point for detection rules and threat hunting.

MITRE has no CAPEC/ATT&CK mapping for this CWE.

References

Vendor advisories and official records. Exploit/PoC links are deliberately left out.

All records