SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated re
SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.
- Published
- Jan 15, 2025
- Updated
- Aug 4, 2026
- EPSS
- 96.6% · 100th percentile
- CWE
- CWE-22
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Report tools
Action score
89
Now
Patch today or shut off access.
- CVSS
- 30 / 40 · 7.5 / 10
- CISA KEV
- 30 / 30 · Listed
- EPSS
- 29 / 30 · 96.6%
CISA SSVC decision
- Exploitation
- active
- Automatable
- yes
- Technical impact
- total
Vulnrichment: CISA's decision-tree inputs.
Actively exploited in the wild
CISA added this to its Known Exploited Vulnerabilities catalog on Feb 13, 2025. That signals real attacks, not theory.
Remediation deadline for government agencies: Mar 6, 2025.
Known to be used in ransomware campaigns.
Noroxi analysis
No Noroxi analysis for this record yet
We don't hand-write analysis for the hundreds of thousands of vulnerabilities in the database; that wouldn't be honest. For notable, high-impact vulnerabilities our team writes the mechanism, detection and remediation steps.
We use this product, ask for helpAffected systems
| Vendor | Product | CPE |
|---|---|---|
| simple-help | simplehelp | cpe:2.3:a:simple-help:simplehelp |
Affected versions
NVD version ranges (for catalog products). Add the product to your stack with a version and matching uses these.
- simple-help simplehelpbefore 5.5.8
Same product
simple-help: all recordsOther highest-scoring records for the same primary product.
- CVE-2024-57726SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to create API keys with exceKEV89Now
- CVE-2024-57728SimpleHelp remote support software v5.5.7 and before allows admin users to upload arbitrary files anywhere on the file system by uploading aKEV77This week
- CVE-2026-48558SimpleHelp Authentication Bypass via Missing OIDC JWT Signature VerificationKEV70This week
- CVE-2025-36728SimpleHelp Cross Site Request Forgery35Monitor
- CVE-2025-36727SimpleHelp Inclusion of functionality from untrusted control sphere35Monitor
Remediation
Which version to upgrade to
Fix versions compiled from the vendor, package registries and Microsoft. Verify the vendor's note before upgrading.
No fix version is recorded for this entry. Check the references for vendor advisories.
Exploit status
Weaponized
A ready exploit tool or active in-the-wild use is known for this vulnerability. This should be your top priority.
Evidence
- Metasploit module ×1
- Nuclei detection template ×1
- Proof-of-concept repository on GitHub ×1
Noroxi does not host or link to exploit code. Metasploit module names and Nuclei template ids are shown (names, not code); Exploit-DB entries and PoC repositories are given as counts only.
| Source | Kind | Date |
|---|---|---|
| Metasploit module | auxiliary/scanner/http/simplehelp_toolbox_path_traversalSimpleHelp Path Traversal Vulnerability CVE-2024-57727auxiliary | 2025-01-12 |
| Nuclei detection template | Nuclei template CVE-2024-57727 | — |
| Proof-of-concept repository on GitHub | stars:15 | 2025-01-17 |
Research context
For pentesters and researchers: attack profile, score disagreement, timeline, patch commits, credits, variant and chain candidates, bug bounty scope. All derived from existing data; no exploit code.
Timeline
From publication to today: proof of concept, Metasploit module, CISA KEV and fix record. Dates are as reported by the sources.
- Metasploit-4 d
- Published
- First PoC+1 d
- CISA KEV+28 d
- TodayOct 1, 2026+624 d
FIRST EPSS daily score; only changes of 0.01 or more are recorded (step chart).
Patch and commit links
Commit, PR and diff links among the references. A starting point for patch-diffing and variant hunting; fixes, not exploits.
No commit or PR link among the references.
Credits
All researchersFinders, reporters and analysts named in the CNA record. Click a name for that researcher’s other records.
No credits in the CNA record.
Variant candidates
Same product, same weakness class, within 18 months. If the patch missed the root cause, the sibling bug is here.
No nightly-computed relations.
Chain candidates
An authentication bypass and a privilege-requiring bug in the same product, published close together: combined they may become an unauthenticated path.
—
Bug bounty scope
No known public program.
Source: bounty-targets-data (public HackerOne, Bugcrowd, Intigriti, YesWeHack listings).
Technical details
Attack conditions
- Anyone who can reach it over the internet can trigger it.
- No account or password is required.
- No user action is required.
- No special conditions are required; it is repeatable.
If successful
- Confidentiality
- high · data can be read
- Integrity
- none
- Availability
- none
- Attack vector
- Network
- Attack complexity
- Low
- Privileges required
- None
- User interaction
- None
- Scope
- Unchanged
- Confidentiality impact
- High
- Integrity impact
- None
- Availability impact
- None
Weakness class (CWE)
CWE-22 · Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal')CVSS vector
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N
nvd-primary
Root cause
A user-supplied file name is joined with the allowed directory, but the result is never checked to confirm it is still inside that directory.
The bug in code
The whole CWE-22 classA representative example of this vulnerability class. Not the vendor's source code; it shows the faulty pattern and its fix.
Vulnerable
const file = path.join(ROOT, req.query.name);res.sendFile(file);Fixed
const file = path.resolve(ROOT, req.query.name);if (!file.startsWith(ROOT + path.sep)) { return res.sendStatus(400);}res.sendFile(file);Attack context
MITRE CAPEC attack patterns and ATT&CK techniques for this weakness class (CWE). A starting point for detection rules and threat hunting.
Attack patterns (CAPEC)
- Path TraversalCAPEC-126likelihood: High · Very High
- Using Slashes and URL Encoding Combined to Bypass Validation LogicCAPEC-64likelihood: High · High
- Manipulating Web Input to File System CallsCAPEC-76likelihood: High · Very High
- Using Escaped Slashes in Alternate EncodingCAPEC-78likelihood: High · High
- Using Slashes in Alternate EncodingCAPEC-79likelihood: High · High
ATT&CK techniques
—
Change log
No changes recorded on tracked fields yet. Score, KEV, exploit maturity and fix status changes appear here.
References
- simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier
- www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/
- www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57727
Vendor advisories and official records. Exploit/PoC links are deliberately left out.