SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to create API keys with exce
SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to create API keys with excessive permissions. These API keys can be used to escalate privileges to the server admin role.
Noroxi analysis
No Noroxi analysis for this record yet
We don't hand-write analysis for the hundreds of thousands of vulnerabilities in the database; that wouldn't be honest. For notable, high-impact vulnerabilities our team writes the mechanism, detection and remediation steps.
We use this product, ask for help- Published
- Jan 15, 2025
- Updated
- Aug 4, 2026
- EPSS
- 66.6% · 99th percentile
- CWE
- CWE-862
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Report tools
Action score
89
Now
Patch today or shut off access.
- CVSS
- 39 / 40 · 9.9 / 10
- CISA KEV
- 30 / 30 · Listed
- EPSS
- 20 / 30 · 66.6%
CISA SSVC decision
- Exploitation
- active
- Automatable
- no
- Technical impact
- total
Vulnrichment: CISA's decision-tree inputs.
Actively exploited in the wild
CISA added this to its Known Exploited Vulnerabilities catalog on Apr 24, 2026. That signals real attacks, not theory.
Remediation deadline for government agencies: May 8, 2026.
Known to be used in ransomware campaigns.
Affected systems
| Vendor | Product | CPE |
|---|---|---|
| simple-help | simplehelp | cpe:2.3:a:simple-help:simplehelp |
Affected versions
NVD version ranges (for catalog products). Add the product to your stack with a version and matching uses these.
- simple-help simplehelpbefore 5.5.8
Same product
simple-help: all recordsOther highest-scoring records for the same primary product.
- CVE-2024-57727SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated reKEV89Now
- CVE-2024-57728SimpleHelp remote support software v5.5.7 and before allows admin users to upload arbitrary files anywhere on the file system by uploading aKEV77This week
- CVE-2026-48558SimpleHelp Authentication Bypass via Missing OIDC JWT Signature VerificationKEV70This week
- CVE-2025-36728SimpleHelp Cross Site Request Forgery35Monitor
- CVE-2025-36727SimpleHelp Inclusion of functionality from untrusted control sphere35Monitor
Remediation
Which version to upgrade to
Fix versions compiled from the vendor, package registries and Microsoft. Verify the vendor's note before upgrading.
No fix version is recorded for this entry. Check the references for vendor advisories.
Exploit status
Weaponized
A ready exploit tool or active in-the-wild use is known for this vulnerability. This should be your top priority.
Evidence
- Nuclei detection template ×2
Noroxi does not host or link to exploit code. Metasploit module names and Nuclei template ids are shown (names, not code); Exploit-DB entries and PoC repositories are given as counts only.
| Source | Kind | Date |
|---|---|---|
| Nuclei detection template | Nuclei template CVE-2024-57726 | — |
| Nuclei detection template | Nuclei template CVE-2024-57728 | — |
Research context
For pentesters and researchers: attack profile, score disagreement, timeline, patch commits, credits, variant and chain candidates, bug bounty scope. All derived from existing data; no exploit code.
Timeline
From publication to today: proof of concept, Metasploit module, CISA KEV and fix record. Dates are as reported by the sources.
- Published
- CISA KEV+463 d
- TodaySep 30, 2026+623 d
FIRST EPSS daily score; only changes of 0.01 or more are recorded (step chart).
Patch and commit links
Commit, PR and diff links among the references. A starting point for patch-diffing and variant hunting; fixes, not exploits.
No commit or PR link among the references.
Credits
All researchersFinders, reporters and analysts named in the CNA record. Click a name for that researcher’s other records.
No credits in the CNA record.
Variant candidates
Same product, same weakness class, within 18 months. If the patch missed the root cause, the sibling bug is here.
No nightly-computed relations.
Chain candidates
An authentication bypass and a privilege-requiring bug in the same product, published close together: combined they may become an unauthenticated path.
—
Bug bounty scope
No known public program.
Source: bounty-targets-data (public HackerOne, Bugcrowd, Intigriti, YesWeHack listings).
Technical details
Attack conditions
- Anyone who can reach it over the internet can trigger it.
- A low-privileged account is enough.
- No user action is required.
- No special conditions are required; it is repeatable.
If successful
- Confidentiality
- high · data can be read
- Integrity
- high · data or configuration can be modified
- Availability
- high · the service can be disrupted
Impact can extend beyond the vulnerable component (scope changes).
- Attack vector
- Network
- Attack complexity
- Low
- Privileges required
- Low
- User interaction
- None
- Scope
- Changed
- Confidentiality impact
- High
- Integrity impact
- High
- Availability impact
- High
Weakness class (CWE)
CWE-862 · Missing AuthorizationCVSS vector
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:H/A:H
nvd-primary
Attack context
MITRE CAPEC attack patterns and ATT&CK techniques for this weakness class (CWE). A starting point for detection rules and threat hunting.
Change log
No changes recorded on tracked fields yet. Score, KEV, exploit maturity and fix status changes appear here.
References
- simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier
- www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/
- www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57726
- www.microsoft.com/en-us/security/blog/2026/04/06/storm-1175-focuses-gaze-on-vulnerable-web-facing-assets-in-high-tempo-medusa-ransomware-operations/
- www.trendmicro.com/vinfo/us/security/news/ransomware-spotlight/ransomware-spotlight-dragonforce
Vendor advisories and official records. Exploit/PoC links are deliberately left out.