Skip to content
Noroxi
NVD / CVE Program· CNA ManageEngine

CVE-2024-27314: Stored XSS Vulnerability

LowCVSS 2.4 · v3.1—No exploit Fix available

Noroxi assessment

Priority: Monitor (action score 10/100)

  • The sources we track (CISA KEV, Exploit-DB, Metasploit, Nuclei, GitHub) show no public exploit code or exploitation in the wild.
  • Probability of exploitation in the next 30 days: 1.9% (FIRST EPSS); higher than 80% of all records.
  • Anyone who can reach it over the internet can trigger it. Administrator privileges are required. A user must open a link or visit a page. No special conditions are required; it is repeatable.
  • Fixed version: ManageEngine ServiceDesk Plus, ServiceDesk Plus MSP, SupportCenter Plus 14730.
  • Mentioned 1 time in Turkish national cyber security advisories (siberguvenlik.gov.tr).

Low priority for now. Upgrade to ManageEngine ServiceDesk Plus, ServiceDesk Plus MSP, SupportCenter Plus 14730 or later.

Generated automatically from the record's data: CVSS (NVD and CNA), CISA KEV and SSVC, FIRST EPSS, exploit sources, fixed versions. How we calculate it

Primary sources: NVD · CVE.org · FIRST EPSS

Zoho ManageEngine ServiceDesk Plus versions below 14730, ServiceDesk Plus MSP below 14720 and SupportCenter Plus below 14720 are vulnerable to stored XSS in the Custom Actions menu on the request details. This vulnerability can be exploited only by the SDAdmin role users.

Published
May 27, 2024
Updated
Jun 17, 2026
EPSS
1.9% · 80th percentile

Report tools

JSON

Action score

10

Monitor

Low priority for now.

CVSS
9 / 40 · 2.4 / 10
CISA KEV
0 / 30 · Not listed
EPSS
1 / 30 · 1.9%

CISA SSVC decision

Exploitation
none
Automatable
no
Technical impact
partial

Vulnrichment: CISA's decision-tree inputs.

CNA vs NVD score

NVD
—
CNA · ManageEngine
2.4
NVD has not scored this yet; the score shown is the CNA’s.

The score given by the assigning authority versus NVD’s independent score. A gap means the severity is contested.

Get told when this record changes

  • Not in KEV: no record of exploitation in the wild
  • No public exploit code on record
  • A fix has been released

If any of these changes, we'll tell you in the daily email digest.

Follow CVE-2024-27314

When you'll hear from us

  • when it enters CISA KEV
  • when exploit code appears or is weaponized
  • when the record is updated (including a fixed version)
  • when EPSS rises 20 points in a week

One daily email digest (06:00 UTC); connect a webhook for KEV listings and weaponized exploits every 10 minutes on paid plans, on the hour on the free plan.

Limit the impact of XSSCheck security headers

Your free account also gets you

  • CVE alerts: add the products and versions you run, get the new CVEs that affect them
  • Uptime monitoring: 1 site, instant email when it goes down
  • Add your domain: subdomains and takeover risk scanned every week (1 domain)
  • 10 scans an hour on the security tools, at most 30 a day (3 a day without an account), an API key and MCP
  • All your scans in one panel: findings, what changed in the last scan, a report per domain or per client (PDF, share link)
All free tools

Sign up with email · Have an account? Sign in

Free account, no card. Unfollow any time.

Don't want an account? Get "Exploited this week" by email every MondayDon't want an account? RSS feed for zohocorp records

Limit the impact of XSSCheck security headers

Is your version affected? Check it

Noroxi analysis

What does it mean in your environment?

The assessment above is generated automatically from the record's data; it doesn't know your environment. Our team verifies on your systems whether this vulnerability is actually exploitable and which mitigation is enough.

We use this product, ask for help

Affected systems

Is your version affected?

Pick the product and type the version you run. It's compared with this record's version ranges in your browser; the version isn't sent anywhere.

VendorProduct
zohocorpmanageengine servicedesk plus
zohocorpmanageengine servicedesk plus msp
zohocorpmanageengine supportcenter plus

Limit the impact of XSS

This is a cross-site scripting (XSS) vulnerability. A well-configured Content-Security-Policy doesn't fix it, but greatly reduces its impact. Check your site's CSP and other security headers for free.

Check security headers

Versions reported by the vendor

Affected version ranges reported by the assigning authority (ManageEngine). Independent of NVD's CPE analysis and usually ahead of it.

  • ManageEngine ServiceDesk Plus, ServiceDesk Plus MSP, SupportCenter Plus

    • before 14730affected · 14730
Affected versions · NVD (6)

NVD version ranges (for catalog products). Add the product to your stack with a version and matching uses these.

  • zohocorp manageengine servicedesk plusup to 14.6 inclusive
  • zohocorp manageengine servicedesk plus14.7
  • zohocorp manageengine servicedesk plus mspup to 14.6 inclusive
  • zohocorp manageengine servicedesk plus msp14.7
  • zohocorp manageengine supportcenter plusup to 14.6 inclusive
  • zohocorp manageengine supportcenter plus14.7

Same product

zohocorp: all records

Other highest-scoring records for the same primary product.

  • CVE-2021-37415Zoho ManageEngine ServiceDesk Plus before 11302 is vulnerable to authentication bypass that allows a few REST-API URLs without…KEV
    99Now
  • CVE-2021-44077Zoho ManageEngine ServiceDesk Plus before 11306, ServiceDesk Plus MSP before 10530, and SupportCenter Plus before 11014 are vulnerable to…KEV
    97Now
  • CVE-2019-8394Zoho ManageEngine ServiceDesk Plus (SDP) before 10.0 build 10012 allows remote attackers to upload arbitrary files via login page…KEV
    75This week

Published before and after this one in the same product

  • ← EarlierCVE-2023-23078Feb 1, 2023 · Cross site scripting (XSS) vulnerability in Zoho ManageEngine ServiceDesk Plus 14 via the comment field when changing the credentials in…
    25Monitor
  • ← EarlierCVE-2023-34197Jul 7, 2023 · Zoho ManageEngine ServiceDesk Plus before 14202, ServiceDesk Plus MSP before 14300, and SupportCenter Plus before 14300 have a privilege…
    22Monitor
  • Later →CVE-2024-38869Aug 23, 2024 · Incorrect Authorization
    21Monitor

Remediation

Which version to upgrade to

Fix versions compiled from the vendor, package registries and Microsoft. Verify the vendor's note before upgrading.

Product / packageFixed versionSource
ManageEngine ServiceDesk Plus, ServiceDesk Plus MSP, SupportCenter Plus14730Vendor (CNA)

Exploit status

No known public exploit

No public exploit has been observed yet. That doesn't mean you're safe, only that the bar is a little higher.

Research context

For pentesters and researchers: attack profile, score disagreement, timeline, patch commits, credits, variant and chain candidates, bug bounty scope. All derived from existing data; no exploit code.

Timeline

From publication to today: proof of concept, Metasploit module, CISA KEV and fix record. Dates are as reported by the sources.

No dated events beyond publication.

Variant candidates

Same product, same weakness class, within 18 months. If the patch missed the root cause, the sibling bug is here.

  • CVE-2023-23074481 days apartCross site scripting (XSS) vulnerability in Zoho ManageEngine ServiceDesk Plus 14 via embedding videos in the language component.
    49Plan
  • CVE-2023-23073481 days apartCross site scripting (XSS) vulnerability in Zoho ManageEngine ServiceDesk Plus 14 via PO in the purchase component.
    25Monitor
  • CVE-2023-23077481 days apartCross site scripting (XSS) vulnerability in Zoho ManageEngine ServiceDesk Plus 13 via the comment field when adding a new status comment.
    25Monitor
  • CVE-2023-23078481 days apartCross site scripting (XSS) vulnerability in Zoho ManageEngine ServiceDesk Plus 14 via the comment field when changing the credentials in…
    25Monitor
  • CVE-2024-4115088 days apartAn Stored Cross-site Scripting vulnerability in request module affects Zohocorp ManageEngine ServiceDesk Plus, ServiceDesk Plus MSP and…
    24Monitor
  • CVE-2024-50053298 days apartZohocorp ManageEngine ServiceDesk Plus versions below 14920 , ServiceDesk Plus MSP and SupportCentre Plus versions below 14910 are…
    21Monitor

National notice (Türkiye Cybersecurity Directorate / USOM)

Official security notices citing this record; remediation advice is on the agency's page.

All national notices →

Not on record for this CVE: EPSS history · patch commit or PR link · researcher credit · public bounty program.

Technical details

Attack conditions

  • Anyone who can reach it over the internet can trigger it.
  • Administrator privileges are required.
  • A user must open a link or visit a page.
  • No special conditions are required; it is repeatable.

If successful

Confidentiality
none
Integrity
low · data or configuration can be modified
Availability
none
Attack vector
Network
Attack complexity
Low
Privileges required
High
User interaction
Required
Scope
Unchanged
Confidentiality impact
None
Integrity impact
Low
Availability impact
None

Weakness class (CWE)

CWE-79 · Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')

CVSS vector

CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:N/I:L/A:N

nvd-secondary

Root cause

User content is inserted into the page as HTML. The browser interprets the content as code rather than data.

The bug in code

The whole CWE-79 class

A representative example of this vulnerability class. Not the vendor's source code; it shows the faulty pattern and its fix.

Vulnerable

ts
commentEl.innerHTML = comment.body;

Fixed

ts
commentEl.textContent = comment.body;

Attack context

MITRE CAPEC attack patterns and ATT&CK techniques for this weakness class (CWE). A starting point for detection rules and threat hunting.

ATT&CK techniques

—

References

Vendor advisories and official records. Exploit/PoC links are deliberately left out.

All records