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NVD / CVE Program· CNA OTRS

CVE-2024-43446: Improper check of permissions in Generic Interface

Noroxi assessment

Priority: Monitor (action score 14/100)

  • The sources we track (CISA KEV, Exploit-DB, Metasploit, Nuclei, GitHub) show no public exploit code or exploitation in the wild.
  • Probability of exploitation in the next 30 days: 0.22% (FIRST EPSS).
  • Anyone who can reach it over the internet can trigger it. A low-privileged account is enough. A user must open a link or visit a page. No special conditions are required; it is repeatable.
  • Fixed version: OTRS AG OTRS 2025.1.x.

Low priority for now. Upgrade to OTRS AG OTRS 2025.1.x or later.

Generated automatically from the record's data: CVSS (NVD and CNA), CISA KEV and SSVC, FIRST EPSS, exploit sources, fixed versions. How we calculate it

Primary sources: NVD · CVE.org · FIRST EPSS

An improper privilege management vulnerability in OTRS Generic Interface module allows change of the Ticket status even if the user only has ro permissions. This issue affects: * OTRS 7.0.X * OTRS 8.0.X * OTRS 2023.X * OTRS 2024.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected

LowCVSS 3.5 · v3.1—No exploit Fix available
Published
Jan 27, 2025
Updated
Jun 17, 2026
EPSS
0.2% · 12th percentile

Report tools

JSON

Action score

14

Monitor

Low priority for now.

CVSS
14 / 40 · 3.5 / 10
CISA KEV
0 / 30 · Not listed
EPSS
0 / 30 · 0.2%

CISA SSVC decision

Exploitation
none
Automatable
no
Technical impact
partial

Vulnrichment: CISA's decision-tree inputs.

CNA vs NVD score

NVD
—
CNA · OTRS
3.5
NVD has not scored this yet; the score shown is the CNA’s.

The score given by the assigning authority versus NVD’s independent score. A gap means the severity is contested.

Get told when this record changes

  • Not in KEV: no record of exploitation in the wild
  • No public exploit code on record
  • A fix has been released

If any of these changes, we'll tell you in the daily email digest.

Follow CVE-2024-43446

When you'll hear from us

  • when it enters CISA KEV
  • when exploit code appears or is weaponized
  • when the record is updated (including a fixed version)
  • when EPSS rises 20 points in a week

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Noroxi analysis

What does it mean in your environment?

The assessment above is generated automatically from the record's data; it doesn't know your environment. Our team verifies on your systems whether this vulnerability is actually exploitable and which mitigation is enough.

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Affected systems

Is your version affected?

Pick the product and type the version you run. It's compared with this record's version ranges in your browser; the version isn't sent anywhere.

—

Versions reported by the vendor

Affected version ranges reported by the assigning authority (OTRS). Independent of NVD's CPE analysis and usually ahead of it.

  • OTRS AG ((OTRS)) Community Edition

    • 6.0.x and later · up to and including 6.0.34affected · All

  • OTRS AG OTRS

    • 7.0.x, 8.0.x, 2023.x, 2024.xaffected
    • 2025.x and later · before 2025.1.xaffected · Patch

Same product

otrs ag: all records

Other highest-scoring records for the same primary product.

Published before and after this one in the same product

  • ← EarlierCVE-2024-43443Aug 26, 2024 · Stored XSS in process management
    19Monitor
  • ← EarlierCVE-2024-43445Jan 27, 2025 · Missing X-Content-Type-Options: nosniff Header Allows MIME Type Sniffing
    21Monitor
  • Later →CVE-2025-24388Jun 16, 2025 · Unsafe handling of AJAX calls
    15Monitor

Remediation

Which version to upgrade to

Fix versions compiled from the vendor, package registries and Microsoft. Verify the vendor's note before upgrading.

Product / packageFixed versionSource
OTRS AG OTRS2025.1.xVendor (CNA)

Exploit status

No known public exploit

No public exploit has been observed yet. That doesn't mean you're safe, only that the bar is a little higher.

Research context

For pentesters and researchers: attack profile, score disagreement, timeline, patch commits, credits, variant and chain candidates, bug bounty scope. All derived from existing data; no exploit code.

Timeline

From publication to today: proof of concept, Metasploit module, CISA KEV and fix record. Dates are as reported by the sources.

No dated events beyond publication.

No history yet (it accumulates with the daily EPSS job).

Patch and commit links

Commit, PR and diff links among the references. A starting point for patch-diffing and variant hunting; fixes, not exploits.

No commit or PR link among the references.

Credits

All researchers

Finders, reporters and analysts named in the CNA record. Click a name for that researcher’s other records.

No credits in the CNA record.

Variant candidates

Same product, same weakness class, within 18 months. If the patch missed the root cause, the sibling bug is here.

No nightly-computed relations.

Chain candidates

An authentication bypass and a privilege-requiring bug in the same product, published close together: combined they may become an unauthenticated path.

—

Bug bounty scope

No known public program.

Source: bounty-targets-data (public HackerOne, Bugcrowd, Intigriti, YesWeHack listings).

Technical details

Attack conditions

  • Anyone who can reach it over the internet can trigger it.
  • A low-privileged account is enough.
  • A user must open a link or visit a page.
  • No special conditions are required; it is repeatable.

If successful

Confidentiality
none
Integrity
low · data or configuration can be modified
Availability
none
Attack vector
Network
Attack complexity
Low
Privileges required
Low
User interaction
Required
Scope
Unchanged
Confidentiality impact
None
Integrity impact
Low
Availability impact
None

Weakness class (CWE)

CWE-269 · Improper Privilege Management

CVSS vector

CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N

nvd-secondary

Root cause

To simplify setup, a service account is granted broad, cluster-wide permissions. The principle of least privilege is skipped during installation.

The bug in code

The whole CWE-269 class

A representative example of this vulnerability class. Not the vendor's source code; it shows the faulty pattern and its fix.

Vulnerable

yaml
kind: ClusterRolerules:  - apiGroups: ["*"]    resources: ["*"]    verbs: ["*"]

Fixed

yaml
kind: Rolemetadata:  namespace: lodos-systemrules:  - apiGroups: ["apps"]    resources: ["deployments"]    verbs: ["get", "list", "update"]

Attack context

MITRE CAPEC attack patterns and ATT&CK techniques for this weakness class (CWE). A starting point for detection rules and threat hunting.

Change log

  1. Fix✗ → ✓

For records you follow, these changes also arrive as notifications. →

References

Vendor advisories and official records. Exploit/PoC links are deliberately left out.

All records