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NVD / CVE Program· CNA OTRS

CVE-2024-43443: Stored XSS in process management

Noroxi assessment

Priority: Monitor (action score 19/100)

  • The sources we track (CISA KEV, Exploit-DB, Metasploit, Nuclei, GitHub) show no public exploit code or exploitation in the wild.
  • Probability of exploitation in the next 30 days: 0.35% (FIRST EPSS).
  • Anyone who can reach it over the internet can trigger it. Administrator privileges are required. No user action is required. No special conditions are required; it is repeatable.
  • According to the record, no fixed version is available yet.
  • Mentioned 1 time in Turkish national cyber security advisories (siberguvenlik.gov.tr).

Low priority for now. Update when a fix is released; follow the vendor's advisory.

Generated automatically from the record's data: CVSS (NVD and CNA), CISA KEV and SSVC, FIRST EPSS, exploit sources, fixed versions. How we calculate it

Primary sources: NVD · CVE.org · FIRST EPSS

Improper Neutralization of Input done by an attacker with admin privileges ('Cross-site Scripting') in Process Management modules of OTRS and ((OTRS)) Community Edition allows Cross-Site Scripting (XSS) within the Process Management targeting other admins. This issue affects: * OTRS from 7.0.X through 7.0.50 * OTRS 8.0.X * OTRS 2023.X * OTRS from 2024.X through 2024.5.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected

MediumCVSS 4.9 · v3.1—No exploit No fix recorded
Published
Aug 26, 2024
Updated
Jun 17, 2026
EPSS
0.3% · 29th percentile

Report tools

JSON

Action score

19

Monitor

Low priority for now.

CVSS
19 / 40 · 4.9 / 10
CISA KEV
0 / 30 · Not listed
EPSS
0 / 30 · 0.3%

CISA SSVC decision

Exploitation
none
Automatable
no
Technical impact
partial

Vulnrichment: CISA's decision-tree inputs.

CNA vs NVD score

NVD
—
CNA · OTRS
4.9
NVD has not scored this yet; the score shown is the CNA’s.

The score given by the assigning authority versus NVD’s independent score. A gap means the severity is contested.

Get told when this record changes

  • Not in KEV: no record of exploitation in the wild
  • No public exploit code on record
  • No fixed version yet

If any of these changes, we'll tell you in the daily email digest.

Follow CVE-2024-43443

When you'll hear from us

  • when it enters CISA KEV
  • when exploit code appears or is weaponized
  • when the record is updated (including a fixed version)
  • when EPSS rises 20 points in a week

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Noroxi analysis

What does it mean in your environment?

The assessment above is generated automatically from the record's data; it doesn't know your environment. Our team verifies on your systems whether this vulnerability is actually exploitable and which mitigation is enough.

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Affected systems

Is your version affected?

Pick the product and type the version you run. It's compared with this record's version ranges in your browser; the version isn't sent anywhere.

—

Versions reported by the vendor

Affected version ranges reported by the assigning authority (OTRS). Independent of NVD's CPE analysis and usually ahead of it.

  • OTRS AG ((OTRS)) Community Edition

    • 6.0.xaffected

  • OTRS AG OTRS

    • 8.0.x, 2023.xaffected
    • 7.0.x and later · up to and including 7.0.50affected · Patch
    • 2024.x and later · up to and including 2024.5.xaffected · Patch

Same product

otrs ag: all records

Other highest-scoring records for the same primary product.

Published before and after this one in the same product

  • ← EarlierCVE-2024-23793Jun 6, 2024 · Upload of files outside application directory
    25Monitor
  • ← EarlierCVE-2024-43442Aug 26, 2024 · Stored XSS in System Configuration
    19Monitor
  • Later →CVE-2024-43445Jan 27, 2025 · Missing X-Content-Type-Options: nosniff Header Allows MIME Type Sniffing
    21Monitor

Remediation

Which version to upgrade to

Fix versions compiled from the vendor, package registries and Microsoft. Verify the vendor's note before upgrading.

No fix version is recorded for this entry. Check the references for vendor advisories.

Exploit status

No known public exploit

No public exploit has been observed yet. That doesn't mean you're safe, only that the bar is a little higher.

Research context

For pentesters and researchers: attack profile, score disagreement, timeline, patch commits, credits, variant and chain candidates, bug bounty scope. All derived from existing data; no exploit code.

Timeline

From publication to today: proof of concept, Metasploit module, CISA KEV and fix record. Dates are as reported by the sources.

No dated events beyond publication.

No history yet (it accumulates with the daily EPSS job).

Patch and commit links

Commit, PR and diff links among the references. A starting point for patch-diffing and variant hunting; fixes, not exploits.

No commit or PR link among the references.

Credits

All researchers

Finders, reporters and analysts named in the CNA record. Click a name for that researcher’s other records.

Variant candidates

Same product, same weakness class, within 18 months. If the patch missed the root cause, the sibling bug is here.

Chain candidates

An authentication bypass and a privilege-requiring bug in the same product, published close together: combined they may become an unauthenticated path.

—

Bug bounty scope

No known public program.

Source: bounty-targets-data (public HackerOne, Bugcrowd, Intigriti, YesWeHack listings).

National notice (Türkiye Cybersecurity Directorate / USOM)

Official security notices citing this record; remediation advice is on the agency's page.

All national notices →

Technical details

Attack conditions

  • Anyone who can reach it over the internet can trigger it.
  • Administrator privileges are required.
  • No user action is required.
  • No special conditions are required; it is repeatable.

If successful

Confidentiality
none
Integrity
high · data or configuration can be modified
Availability
none
Attack vector
Network
Attack complexity
Low
Privileges required
High
User interaction
None
Scope
Unchanged
Confidentiality impact
None
Integrity impact
High
Availability impact
None

Weakness class (CWE)

CWE-790 · Improper Filtering of Special Elements

CVSS vector

CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:N/I:H/A:N

nvd-secondary

Attack context

MITRE CAPEC attack patterns and ATT&CK techniques for this weakness class (CWE). A starting point for detection rules and threat hunting.

MITRE has no CAPEC/ATT&CK mapping for this CWE.

Change log

No changes recorded on tracked fields yet. Score, KEV, exploit maturity and fix status changes appear here.

References

Vendor advisories and official records. Exploit/PoC links are deliberately left out.

All records