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NVD / CVE Program· CNA cisco

CVE-2022-20658: Cisco Unified Contact Center Management Portal and Unified Contact Center Domain Manager Privilege Escalation Vulnerability

Noroxi assessment

Priority: Monitor (action score 38/100)

  • The sources we track (CISA KEV, Exploit-DB, Metasploit, Nuclei, GitHub) show no public exploit code or exploitation in the wild.
  • Probability of exploitation in the next 30 days: 1.3% (FIRST EPSS); higher than 72.2% of all records.
  • Anyone who can reach it over the internet can trigger it. A low-privileged account is enough. No user action is required. No special conditions are required; it is repeatable.
  • According to the record, no fixed version is available yet.
  • Mentioned 3 times in Turkish national cyber security advisories (siberguvenlik.gov.tr).

Low priority for now. Update when a fix is released; follow the vendor's advisory.

Generated automatically from the record's data: CVSS (NVD and CNA), CISA KEV and SSVC, FIRST EPSS, exploit sources, fixed versions. How we calculate it

Primary sources: NVD · CVE.org · FIRST EPSS

A vulnerability in the web-based management interface of Cisco Unified Contact Center Management Portal (Unified CCMP) and Cisco Unified Contact Center Domain Manager (Unified CCDM) could allow an authenticated, remote attacker to elevate their privileges to Administrator. This vulnerability is due to the lack of server-side validation of user permissions. An attacker could exploit this vulnerability by submitting a crafted HTTP request to a vulnerable system. A successful exploit could allow the attacker to create Administrator accounts. With these accounts, the attacker could access and modify telephony and user resources across all the Unified platforms that are associated to the vulnerable Cisco Unified CCMP. To successfully exploit this vulnerability, an attacker would need valid Advanced User credentials.

CriticalCVSS 9.6 · v3.1—No exploit No fix recorded
Published
Jan 14, 2022
Updated
Jun 17, 2026
EPSS
1.3% · 72th percentile

Report tools

JSON

Action score

38

Monitor

Low priority for now.

CVSS
38 / 40 · 9.6 / 10
CISA KEV
0 / 30 · Not listed
EPSS
0 / 30 · 1.3%

CISA SSVC decision

Exploitation
none
Automatable
no
Technical impact
total

Vulnrichment: CISA's decision-tree inputs.

CNA vs NVD score

NVD
9.6
CNA · cisco
9.6
agree

The score given by the assigning authority versus NVD’s independent score. A gap means the severity is contested.

Get told when this record changes

  • Not in KEV: no record of exploitation in the wild
  • No public exploit code on record
  • No fixed version yet

If any of these changes, we'll tell you in the daily email digest.

Follow CVE-2022-20658

When you'll hear from us

  • when it enters CISA KEV
  • when exploit code appears or is weaponized
  • when the record is updated (including a fixed version)
  • when EPSS rises 20 points in a week

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Noroxi analysis

What does it mean in your environment?

The assessment above is generated automatically from the record's data; it doesn't know your environment. Our team verifies on your systems whether this vulnerability is actually exploitable and which mitigation is enough.

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Affected systems

Is your version affected?

Pick the product and type the version you run. It's compared with this record's version ranges in your browser; the version isn't sent anywhere.

VendorProduct
ciscounified contact center express
ciscounified contact center management portal

Affected versions

NVD version ranges (for catalog products). Add the product to your stack with a version and matching uses these.

  • cisco unified contact center express12.0.1
  • cisco unified contact center express12.5.1
  • cisco unified contact center management portalup to 11.6.1 inclusive

Versions reported by the vendor

Affected version ranges reported by the assigning authority (cisco). Independent of NVD's CPE analysis and usually ahead of it.

  • Cisco Cisco Unified Contact Center Domain Manager

    • n/aaffected

Same product

cisco: all records

Other highest-scoring records for the same primary product.

  • CVE-2020-3280Cisco Unified Contact Center Express Remote Code Execution Vulnerability
    41Plan
  • CVE-2018-0403Multiple vulnerabilities in the web-based management interface of Cisco Unified Contact Center Express (Unified CCX) could allow an unauthen
    40Plan
  • CVE-2025-20358Cisco Unified Contact Center Express Editor Authentication Bypass Vulnerability
    39Monitor

Published before and after this one in the same product

  • ← EarlierCVE-2019-1888Sep 22, 2020 · Cisco Unified Contact Center Express Privilege Escalation Vulnerability
    29Monitor
  • ← EarlierCVE-2021-1463Apr 8, 2021 · Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
    24Monitor
  • Later →CVE-2023-20096Apr 5, 2023 · Cisco Unified Contact Center Express Stored Cross-Site Scripting Vulnerability
    21Monitor

Remediation

Which version to upgrade to

Fix versions compiled from the vendor, package registries and Microsoft. Verify the vendor's note before upgrading.

No fix version is recorded for this entry. Check the references for vendor advisories.

Exploit status

No known public exploit

No public exploit has been observed yet. That doesn't mean you're safe, only that the bar is a little higher.

Research context

For pentesters and researchers: attack profile, score disagreement, timeline, patch commits, credits, variant and chain candidates, bug bounty scope. All derived from existing data; no exploit code.

Timeline

From publication to today: proof of concept, Metasploit module, CISA KEV and fix record. Dates are as reported by the sources.

No dated events beyond publication.

EPSS, last 120 days

FIRST EPSS daily score; only changes of 0.01 or more are recorded (step chart).

Patch and commit links

Commit, PR and diff links among the references. A starting point for patch-diffing and variant hunting; fixes, not exploits.

No commit or PR link among the references.

Credits

All researchers

Finders, reporters and analysts named in the CNA record. Click a name for that researcher’s other records.

No credits in the CNA record.

Variant candidates

Same product, same weakness class, within 18 months. If the patch missed the root cause, the sibling bug is here.

No nightly-computed relations.

Chain candidates

An authentication bypass and a privilege-requiring bug in the same product, published close together: combined they may become an unauthenticated path.

—

Bug bounty scope

No known public program.

Source: bounty-targets-data (public HackerOne, Bugcrowd, Intigriti, YesWeHack listings).

National notice (Türkiye Cybersecurity Directorate / USOM)

Official security notices citing this record; remediation advice is on the agency's page.

All national notices →

Technical details

Attack conditions

  • Anyone who can reach it over the internet can trigger it.
  • A low-privileged account is enough.
  • No user action is required.
  • No special conditions are required; it is repeatable.

If successful

Confidentiality
high · data can be read
Integrity
high · data or configuration can be modified
Availability
none

Impact can extend beyond the vulnerable component (scope changes).

Attack vector
Network
Attack complexity
Low
Privileges required
Low
User interaction
None
Scope
Changed
Confidentiality impact
High
Integrity impact
High
Availability impact
None

Weakness class (CWE)

CWE-602 · Client-Side Enforcement of Server-Side Security

CVSS vector

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:H/A:N

nvd-primary

Attack context

MITRE CAPEC attack patterns and ATT&CK techniques for this weakness class (CWE). A starting point for detection rules and threat hunting.

Change log

No changes recorded on tracked fields yet. Score, KEV, exploit maturity and fix status changes appear here.

References

Vendor advisories and official records. Exploit/PoC links are deliberately left out.

All records