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CVE-2020-2004· NVD / CVE Program· CNA palo_alto

GlobalProtect App: Passwords may be logged in clear text while collecting troubleshooting logs

Under certain circumstances a user's password may be logged in cleartext in the PanGPS.log diagnostic file when logs are collected for troubleshooting on GlobalProtect app (also known as GlobalProtect Agent) for MacOS and Windows. For this issue to occur all of these conditions must be true: (1) 'Save User Credential' option should be set to 'Yes' in the GlobalProtect Portal's Agent configuration, (2) the GlobalProtect user manually selects a gateway, (3) and the logging level is set to 'Dump' while collecting troubleshooting logs. This issue does not affect GlobalProtect app on other platforms (for example iOS/Android/Linux). This issue affects GlobalProtect app 5.0 versions earlier than 5.0.9, GlobalProtect app 5.1 versions earlier than 5.1.2 on Windows or MacOS. Since becoming aware of the issue, Palo Alto Networks has safely deleted all the known GlobalProtectLogs zip files sent by customers with the credentials. We now filter and remove these credentials from all files sent to Customer Support. The GlobalProtectLogs zip files uploaded to Palo Alto Networks systems were only accessible by authorized personnel with valid Palo Alto Networks credentials. We do not have any evidence of malicious access or use of these credentials.

MediumCVSS 5.5 · v3.1—No exploit No fix recorded
Published
May 13, 2020
Updated
Jun 16, 2026
EPSS
0.3% · 22th percentile
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Report tools

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Action score

22

Monitor

Low priority for now.

CVSS
22 / 40 · 5.5 / 10
CISA KEV
0 / 30 · Not listed
EPSS
0 / 30 · 0.3%

CNA vs NVD score

NVD
5.5
CNA · palo_alto
6.8
1.3 point gap

CVSS:3.1/AV:L/AC:L/PR:L/UI:R/S:U/C:H/I:H/A:L

The score given by the assigning authority versus NVD’s independent score. A gap means the severity is contested.

Affected systems

VendorProduct
paloaltonetworksglobalprotect

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Affected versions

NVD version ranges (for catalog products). Add the product to your stack with a version and matching uses these.

  • paloaltonetworks globalprotect5.0.0 and later · before 5.0.9
  • paloaltonetworks globalprotect5.1.0 and later · before 5.1.2

Versions reported by the vendor

Affected version ranges reported by the assigning authority (palo_alto). Independent of NVD's CPE analysis and usually ahead of it.

  • Palo Alto Networks GlobalProtect App

    • 5.0 and later · before 5.0.9affected
    • 5.1 and later · before 5.1.2affected
    • 5.0.9 and later · before 5.0*not affected
    • 5.1.2 and later · before 5.1*not affected

Other highest-scoring records for the same primary product.

  • CVE-2025-4232GlobalProtect: Authenticated Code Injection Through Wildcard on macOS
    34Monitor
  • CVE-2021-3057GlobalProtect App: Buffer Overflow Vulnerability When Connecting to Portal or Gateway
    32Monitor
  • CVE-2023-0009GlobalProtect App: Local Privilege Escalation (PE) Vulnerability
    31Monitor
  • CVE-2022-0017GlobalProtect App: Improper Link Resolution Vulnerability Leads to Local Privilege Escalation
    31Monitor
  • CVE-2022-0016GlobalProtect App: Privilege Escalation Vulnerability When Using Connect Before Logon
    31Monitor
  • CVE-2020-1989Global Protect Agent: Incorrect privilege assignment allows local privilege escalation
    31Monitor

Remediation

Which version to upgrade to

Fix versions compiled from the vendor, package registries and Microsoft. Verify the vendor's note before upgrading.

No fix version is recorded for this entry. Check the references for vendor advisories.

Exploit status

No known public exploit

No public exploit has been observed yet. That doesn't mean you're safe, only that the bar is a little higher.

Research context

For pentesters and researchers: attack profile, score disagreement, timeline, patch commits, credits, variant and chain candidates, bug bounty scope. All derived from existing data; no exploit code.

Timeline

From publication to today: proof of concept, Metasploit module, CISA KEV and fix record. Dates are as reported by the sources.

No dated events beyond publication.

EPSS, last 120 days

FIRST EPSS daily score; only changes of 0.01 or more are recorded (step chart).

Patch and commit links

Commit, PR and diff links among the references. A starting point for patch-diffing and variant hunting; fixes, not exploits.

No commit or PR link among the references.

Finders, reporters and analysts named in the CNA record. Click a name for that researcher’s other records.

  • Navin VasanPalo Alto Networks during internal security review.

Variant candidates

Same product, same weakness class, within 18 months. If the patch missed the root cause, the sibling bug is here.

No nightly-computed relations.

Chain candidates

An authentication bypass and a privilege-requiring bug in the same product, published close together: combined they may become an unauthenticated path.

—

Bug bounty scope

No known public program.

Source: bounty-targets-data (public HackerOne, Bugcrowd, Intigriti, YesWeHack listings).

Technical details

Attack conditions

  • Someone with local access to the system can trigger it.
  • A low-privileged account is enough.
  • No user action is required.
  • No special conditions are required; it is repeatable.

If successful

Confidentiality
high · data can be read
Integrity
none
Availability
none
Attack vector
Local
Attack complexity
Low
Privileges required
Low
User interaction
None
Scope
Unchanged
Confidentiality impact
High
Integrity impact
None
Availability impact
None

CVSS vector

CVSS:3.1/AV:L/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N

nvd-primary

Attack context

MITRE CAPEC attack patterns and ATT&CK techniques for this weakness class (CWE). A starting point for detection rules and threat hunting.

MITRE has no CAPEC/ATT&CK mapping for this CWE.

Noroxi analysis

No Noroxi analysis for this record yet

We don't hand-write analysis for all 385,000+ vulnerabilities; that wouldn't be honest. For notable, high-impact vulnerabilities our team writes the mechanism, detection and remediation steps.

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Change log

No changes recorded on tracked fields yet. Score, KEV, exploit maturity and fix status changes appear here.

References

Vendor advisories and official records. Exploit/PoC links are deliberately left out.

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