An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.9, 5.0.x through 5.0.28, and 4.0.x through 4.0.30.
An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.9, 5.0.x through 5.0.28, and 4.0.x through 4.0.30. An attacker who is logged into OTRS as an agent may escalate their privileges by accessing a specially crafted URL.
- Published
- Aug 3, 2018
- Updated
- Jun 16, 2026
- EPSS
- 1.9% · 79th percentile
- CWE
- —
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Report tools
Action score
36
Monitor
Low priority for now.
- CVSS
- 35 / 40 · 8.8 / 10
- CISA KEV
- 0 / 30 · Not listed
- EPSS
- 1 / 30 · 1.9%
Affected systems
| Vendor | Product | CPE |
|---|---|---|
| otrs | open ticket request system | cpe:2.3:a:otrs:open_ticket_request_system |
| debian | debian linux | cpe:2.3:o:debian:debian_linux |
Affected versions
NVD version ranges (for catalog products). Add the product to your stack with a version and matching uses these.
- debian debian linux8.0
- debian debian linux9.0
- otrs open ticket request system4.0.0 and later · up to 4.0.30 inclusive
- otrs open ticket request system5.0.0 and later · up to 5.0.28 inclusive
- otrs open ticket request system6.0.0 and later · up to 6.0.9 inclusive
Package-level exposure
OSV and GitHub Advisory data: ecosystem, package and range. SBOM matching uses this table.
| Ecosystem | Package | Affected range | Fix |
|---|---|---|---|
| Debian:11 | otrs2 | before 6.0.10-1 | 6.0.10-1 |
| Debian:8 | otrs2 | before 3.3.18-1+deb8u5 | 3.3.18-1+deb8u5 |
| Debian:9 | otrs2 | before 5.0.16-1+deb9u6 | 5.0.16-1+deb9u6 |
Same product
otrs: all recordsOther highest-scoring records for the same primary product.
- CVE-2018-16587In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious e27Monitor
- CVE-2018-19143Open Ticket Request System (OTRS) 4.0.x before 4.0.33, 5.0.x before 5.0.31, and 6.0.x before 6.0.13 allows an authenticated user to delete f26Monitor
- CVE-2018-19142Open Ticket Request System (OTRS) 6.0.x before 6.0.13 allows an admin to conduct an XSS attack via a modified URL.19Monitor
- CVE-2018-19141Open Ticket Request System (OTRS) 4.0.x before 4.0.33 and 5.0.x before 5.0.31 allows an admin to conduct an XSS attack via a modified URL be19Monitor
- CVE-2018-16586In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious e17Monitor
Remediation
Which version to upgrade to
Fix versions compiled from the vendor, package registries and Microsoft. Verify the vendor's note before upgrading.
| Product / package | Fixed version | Source |
|---|---|---|
| debian:otrs2 | 6.0.10-1 · Debian:11 | Package registry (OSV) |
Exploit status
No known public exploit
No public exploit has been observed yet. That doesn't mean you're safe, only that the bar is a little higher.
Research context
For pentesters and researchers: attack profile, score disagreement, timeline, patch commits, credits, variant and chain candidates, bug bounty scope. All derived from existing data; no exploit code.
Timeline
From publication to today: proof of concept, Metasploit module, CISA KEV and fix record. Dates are as reported by the sources.
No dated events beyond publication.
FIRST EPSS daily score; only changes of 0.01 or more are recorded (step chart).
Patch and commit links
Commit, PR and diff links among the references. A starting point for patch-diffing and variant hunting; fixes, not exploits.
No commit or PR link among the references.
Credits
All researchersFinders, reporters and analysts named in the CNA record. Click a name for that researcher’s other records.
No credits in the CNA record.
Variant candidates
Same product, same weakness class, within 18 months. If the patch missed the root cause, the sibling bug is here.
No nightly-computed relations.
Chain candidates
An authentication bypass and a privilege-requiring bug in the same product, published close together: combined they may become an unauthenticated path.
—
Bug bounty scope
No known public program.
Source: bounty-targets-data (public HackerOne, Bugcrowd, Intigriti, YesWeHack listings).
Technical details
Attack conditions
- Anyone who can reach it over the internet can trigger it.
- A low-privileged account is enough.
- No user action is required.
- No special conditions are required; it is repeatable.
If successful
- Confidentiality
- high · data can be read
- Integrity
- high · data or configuration can be modified
- Availability
- high · the service can be disrupted
- Attack vector
- Network
- Attack complexity
- Low
- Privileges required
- Low
- User interaction
- None
- Scope
- Unchanged
- Confidentiality impact
- High
- Integrity impact
- High
- Availability impact
- High
Weakness class (CWE)
—
CVSS vector
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
nvd-primary
Attack context
MITRE CAPEC attack patterns and ATT&CK techniques for this weakness class (CWE). A starting point for detection rules and threat hunting.
MITRE has no CAPEC/ATT&CK mapping for this CWE.
Noroxi analysis
No Noroxi analysis for this record yet
We don't hand-write analysis for all 385,000+ vulnerabilities; that wouldn't be honest. For notable, high-impact vulnerabilities our team writes the mechanism, detection and remediation steps.
We use this product, ask for helpChange log
- Fix✗ → ✓
For records you follow, these changes also arrive as notifications. →
References
- community.otrs.com/security-advisory-2018-03-security-update-for-otrs-framework/?lang=de
- lists.debian.org/debian-lts-announce/2018/08/msg00021.html
- www.debian.org/security/2018/dsa-4317
Vendor advisories and official records. Exploit/PoC links are deliberately left out.