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CVE-2018-19141· NVD / CVE Program· CNA mitre

Open Ticket Request System (OTRS) 4.0.x before 4.0.33 and 5.0.x before 5.0.31 allows an admin to conduct an XSS attack via a modified URL be

Noroxi assessment

Priority: Monitor (action score 19/100)

  • The sources we track (CISA KEV, Exploit-DB, Metasploit, Nuclei, GitHub) show no public exploit code or exploitation in the wild.
  • Probability of exploitation in the next 30 days: 0.67% (FIRST EPSS); higher than 50.8% of all records.
  • Anyone who can reach it over the internet can trigger it. Administrator privileges are required. A user must open a link or visit a page. No special conditions are required; it is repeatable.
  • Fixed version: otrs2 (Debian:11) 6.0.1-1; otrs2 (Debian:8) 3.3.18-1+deb8u7.

Low priority for now. Upgrade to otrs2 (Debian:11) 6.0.1-1; otrs2 (Debian:8) 3.3.18-1+deb8u7 or later.

Generated automatically from the record's data: CVSS (NVD and CNA), CISA KEV and SSVC, FIRST EPSS, exploit sources, fixed versions. How we calculate it

Primary sources: NVD · CVE.org · FIRST EPSS

Open Ticket Request System (OTRS) 4.0.x before 4.0.33 and 5.0.x before 5.0.31 allows an admin to conduct an XSS attack via a modified URL because user and customer preferences are mishandled.

MediumCVSS 4.8 · v3.0—No exploit Fix available
Published
Nov 11, 2018
Updated
Jun 16, 2026
EPSS
0.7% · 51th percentile

Report tools

JSON

Action score

19

Monitor

Low priority for now.

CVSS
19 / 40 · 4.8 / 10
CISA KEV
0 / 30 · Not listed
EPSS
0 / 30 · 0.7%

Get told when this record changes

  • Not in KEV: no record of exploitation in the wild
  • No public exploit code on record
  • A fix has been released

If any of these changes, we'll tell you in the daily email digest.

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When you'll hear from us

  • when it enters CISA KEV
  • when exploit code appears or is weaponized
  • when the record is updated (including a fixed version)
  • when EPSS rises 20 points in a week

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Noroxi analysis

What does it mean in your environment?

The assessment above is generated automatically from the record's data; it doesn't know your environment. Our team verifies on your systems whether this vulnerability is actually exploitable and which mitigation is enough.

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Affected systems

Is your version affected?

Pick the product and type the version you run. It's compared with this record's version ranges in your browser; the version isn't sent anywhere.

VendorProduct
otrsopen ticket request system
debiandebian linux

Affected versions

NVD version ranges (for catalog products). Add the product to your stack with a version and matching uses these.

  • debian debian linux8.0
  • otrs open ticket request system4.0.0 and later · before 4.0.33
  • otrs open ticket request system5.0.0 and later · before 5.0.31

Package-level exposure

OSV and GitHub Advisory data: ecosystem, package and range. SBOM matching uses this table.

EcosystemPackageAffected rangeFix
Debian:11otrs2before 6.0.1-16.0.1-1
Debian:8otrs2before 3.3.18-1+deb8u73.3.18-1+deb8u7

Same product

otrs: all records

Other highest-scoring records for the same primary product.

  • CVE-2018-14593An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.9, 5.0.x through 5.0.28, and 4.0.x through 4.0.30.
    36Monitor
  • CVE-2018-16587In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious e
    27Monitor
  • CVE-2018-19143Open Ticket Request System (OTRS) 4.0.x before 4.0.33, 5.0.x before 5.0.31, and 6.0.x before 6.0.13 allows an authenticated user to delete f
    26Monitor
  • CVE-2018-19142Open Ticket Request System (OTRS) 6.0.x before 6.0.13 allows an admin to conduct an XSS attack via a modified URL.
    19Monitor
  • CVE-2018-16586In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious e
    17Monitor

Remediation

Which version to upgrade to

Fix versions compiled from the vendor, package registries and Microsoft. Verify the vendor's note before upgrading.

Product / packageFixed versionSource
debian:otrs26.0.1-1 · Debian:11Package registry (OSV)

Exploit status

No known public exploit

No public exploit has been observed yet. That doesn't mean you're safe, only that the bar is a little higher.

Research context

For pentesters and researchers: attack profile, score disagreement, timeline, patch commits, credits, variant and chain candidates, bug bounty scope. All derived from existing data; no exploit code.

Timeline

From publication to today: proof of concept, Metasploit module, CISA KEV and fix record. Dates are as reported by the sources.

No dated events beyond publication.

EPSS, last 120 days

FIRST EPSS daily score; only changes of 0.01 or more are recorded (step chart).

Patch and commit links

Commit, PR and diff links among the references. A starting point for patch-diffing and variant hunting; fixes, not exploits.

No commit or PR link among the references.

Credits

All researchers

Finders, reporters and analysts named in the CNA record. Click a name for that researcher’s other records.

No credits in the CNA record.

Variant candidates

Same product, same weakness class, within 18 months. If the patch missed the root cause, the sibling bug is here.

No nightly-computed relations.

Chain candidates

An authentication bypass and a privilege-requiring bug in the same product, published close together: combined they may become an unauthenticated path.

—

Bug bounty scope

No known public program.

Source: bounty-targets-data (public HackerOne, Bugcrowd, Intigriti, YesWeHack listings).

Technical details

Attack conditions

  • Anyone who can reach it over the internet can trigger it.
  • Administrator privileges are required.
  • A user must open a link or visit a page.
  • No special conditions are required; it is repeatable.

If successful

Confidentiality
low · data can be read
Integrity
low · data or configuration can be modified
Availability
none

Impact can extend beyond the vulnerable component (scope changes).

Attack vector
Network
Attack complexity
Low
Privileges required
High
User interaction
Required
Scope
Changed
Confidentiality impact
Low
Integrity impact
Low
Availability impact
None

Weakness class (CWE)

CWE-79 · Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')

CVSS vector

CVSS:3.0/AV:N/AC:L/PR:H/UI:R/S:C/C:L/I:L/A:N

nvd-primary

Root cause

User content is inserted into the page as HTML. The browser interprets the content as code rather than data.

The bug in code

The whole CWE-79 class

A representative example of this vulnerability class. Not the vendor's source code; it shows the faulty pattern and its fix.

Vulnerable

ts
commentEl.innerHTML = comment.body;

Fixed

ts
commentEl.textContent = comment.body;

Attack context

MITRE CAPEC attack patterns and ATT&CK techniques for this weakness class (CWE). A starting point for detection rules and threat hunting.

ATT&CK techniques

—

Change log

  1. Fix✗ → ✓

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References

Show all references (1 more)

Vendor advisories and official records. Exploit/PoC links are deliberately left out.

All records