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CVE-2017-9324· NVD / CVE Program· CNA mitre

In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is

In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.

HighCVSS 8.8 · v3.0—No exploit Fix available
Published
Jun 12, 2017
Updated
Jun 16, 2026
EPSS
2.4% · 83th percentile
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Report tools

JSON

Action score

36

Monitor

Low priority for now.

CVSS
35 / 40 · 8.8 / 10
CISA KEV
0 / 30 · Not listed
EPSS
1 / 30 · 2.4%

Affected systems

VendorProduct
otrsotrs
debiandebian linux

Affected versions

NVD version ranges (for catalog products). Add the product to your stack with a version and matching uses these.

  • debian debian linux8.0
  • debian debian linux9.0
  • otrs otrs3.3.0 and later · up to 3.3.16 inclusive
  • otrs otrs4.0.0 and later · up to 4.0.23 inclusive
  • otrs otrs5.0.0 and later · up to 5.0.19 inclusive

Package-level exposure

OSV and GitHub Advisory data: ecosystem, package and range. SBOM matching uses this table.

EcosystemPackageAffected rangeFix
Debian:11otrs2before 5.0.20-15.0.20-1
Debian:8otrs2before 3.3.9-3+deb8u13.3.9-3+deb8u1

Same product

otrs: all records

Other highest-scoring records for the same primary product.

  • CVE-2017-16921In OTRS 6.0.x up to and including 6.0.1, OTRS 5.0.x up to and including 5.0.24, and OTRS 4.0.x up to and including 4.0.26, an attacker who i
    41Plan
  • CVE-2024-23790Missing file type check in avatar picture upload
    39Monitor
  • CVE-2022-4427SQL Injection via OTRS Search API
    39Monitor
  • CVE-2026-48188SQL Injection via MySQL Quote Method
    36Monitor
  • CVE-2023-5422SSL Certificates are not checked for E-Mail Handling
    36Monitor
  • CVE-2017-17476Open Ticket Request System (OTRS) 4.0.x before 4.0.28, 5.0.x before 5.0.26, and 6.0.x before 6.0.3, when cookie support is disabled, might a
    36Monitor

Remediation

Which version to upgrade to

Fix versions compiled from the vendor, package registries and Microsoft. Verify the vendor's note before upgrading.

Product / packageFixed versionSource
debian:otrs25.0.20-1 · Debian:11Package registry (OSV)

Exploit status

No known public exploit

No public exploit has been observed yet. That doesn't mean you're safe, only that the bar is a little higher.

Research context

For pentesters and researchers: attack profile, score disagreement, timeline, patch commits, credits, variant and chain candidates, bug bounty scope. All derived from existing data; no exploit code.

Timeline

From publication to today: proof of concept, Metasploit module, CISA KEV and fix record. Dates are as reported by the sources.

No dated events beyond publication.

EPSS, last 120 days

FIRST EPSS daily score; only changes of 0.01 or more are recorded (step chart).

Patch and commit links

Commit, PR and diff links among the references. A starting point for patch-diffing and variant hunting; fixes, not exploits.

No commit or PR link among the references.

Credits

All researchers

Finders, reporters and analysts named in the CNA record. Click a name for that researcher’s other records.

No credits in the CNA record.

Variant candidates

Same product, same weakness class, within 18 months. If the patch missed the root cause, the sibling bug is here.

No nightly-computed relations.

Chain candidates

An authentication bypass and a privilege-requiring bug in the same product, published close together: combined they may become an unauthenticated path.

—

Bug bounty scope

No known public program.

Source: bounty-targets-data (public HackerOne, Bugcrowd, Intigriti, YesWeHack listings).

Technical details

Attack conditions

  • Anyone who can reach it over the internet can trigger it.
  • A low-privileged account is enough.
  • No user action is required.
  • No special conditions are required; it is repeatable.

If successful

Confidentiality
high · data can be read
Integrity
high · data or configuration can be modified
Availability
high · the service can be disrupted
Attack vector
Network
Attack complexity
Low
Privileges required
Low
User interaction
None
Scope
Unchanged
Confidentiality impact
High
Integrity impact
High
Availability impact
High

Weakness class (CWE)

CWE-269 · Improper Privilege Management

CVSS vector

CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H

nvd-primary

Root cause

To simplify setup, a service account is granted broad, cluster-wide permissions. The principle of least privilege is skipped during installation.

The bug in code

The whole CWE-269 class

A representative example of this vulnerability class. Not the vendor's source code; it shows the faulty pattern and its fix.

Vulnerable

yaml
kind: ClusterRolerules:  - apiGroups: ["*"]    resources: ["*"]    verbs: ["*"]

Fixed

yaml
kind: Rolemetadata:  namespace: lodos-systemrules:  - apiGroups: ["apps"]    resources: ["deployments"]    verbs: ["get", "list", "update"]

Attack context

MITRE CAPEC attack patterns and ATT&CK techniques for this weakness class (CWE). A starting point for detection rules and threat hunting.

Noroxi analysis

No Noroxi analysis for this record yet

We don't hand-write analysis for all 385,000+ vulnerabilities; that wouldn't be honest. For notable, high-impact vulnerabilities our team writes the mechanism, detection and remediation steps.

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Change log

  1. Fix✗ → ✓

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References

Vendor advisories and official records. Exploit/PoC links are deliberately left out.

All records