WordPress HelpDesk & Support Ticket System Plugin – Octrace Support
octrace-support · plugin
Known security vulnerabilities for WordPress HelpDesk & Support Ticket System Plugin – Octrace Support. Find out in seconds which version runs on your site with WP Lens.
2 known vulnerabilities
1 exploitable without logging in · latest Jan 15, 2025
Closed on wordpress.org
Removed from the directory on Sep 16, 2025 · reason: licensing or trademark violation. A closed component gets no more updates; installed copies keep running and their vulnerabilities stay open. Remove it or replace it with a maintained alternative.
wordpress.org status checked on Oct 2, 2026
Vulnerabilities
- High 7.1
CVE-2024-54274unauthenticated · needs a click≤ 1.2.7
WordPress Octrace Support plugin <= 1.2.7 - Reflected Cross Site Scripting (XSS) vulnerability
- Medium 5.9
CVE-2025-22762high privilege≤ 1.2.7
WordPress Octrace Support Pro plugin <= 1.2.7 - Cross Site Scripting (XSS) vulnerability
The access label is read from the record's own text (e.g. “subscriber+”: subscriber and above). When the text names no role, CVSS decides between “login required” and “high privilege”; no role name is invented. “Needs a click”: the attack depends on a logged-in user following a link (CSRF, reflected XSS).