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NVD / CVE Program· CNA SN

CVE-2025-12420: Unauthenticated Privilege Escalation in ServiceNow AI Platform

Noroxi assessment

Priority: Plan (action score 53/100)

  • Public proof-of-concept code exists (GitHub); there is no record of exploitation in the wild.
  • Probability of exploitation in the next 30 days: 53.1% (FIRST EPSS); higher than 98.9% of all records.
  • Anyone who can reach it over the internet can trigger it. No account or password is required. No user action is required. No special conditions are required; it is repeatable.
  • According to CISA the attack is automatable: targets can be found by mass scanning.
  • Fixed version: ServiceNow Virtual Agent API 3.15.2, 4.0.4.

Add it to your regular patch cycle. Upgrade to ServiceNow Virtual Agent API 3.15.2, 4.0.4 or later.

Generated automatically from the record's data: CVSS (NVD and CNA), CISA KEV and SSVC, FIRST EPSS, exploit sources, fixed versions. How we calculate it

Primary sources: NVD · CVE.org · FIRST EPSS

A vulnerability has been identified in the ServiceNow AI Platform that could enable an unauthenticated user to impersonate another user and perform the operations that the impersonated user is entitled to perform. ServiceNow has addressed this vulnerability by deploying a relevant security update to  hosted instances in October 2025. Security updates have also been provided to ServiceNow self-hosted customers, partners, and hosted customers with unique configurations. Additionally, the vulnerability is addressed in the listed Store App versions. We recommend that customers promptly apply an appropriate security update or upgrade if they have not already done so.

CriticalCVSS 9.3 · v4.0—Proof of concept Fix available
Published
Jan 12, 2026
Updated
Jun 17, 2026
EPSS
53.1% · 98th percentile

Report tools

JSON

Action score

53

Plan

Add it to your regular patch cycle.

CVSS
37 / 40 · 9.3 / 10
CISA KEV
0 / 30 · Not listed
EPSS
16 / 30 · 53.1%

CISA SSVC decision

Exploitation
none
Automatable
yes
Technical impact
total

Vulnrichment: CISA's decision-tree inputs.

CNA vs NVD score

NVD
—
CNA · SN
9.3
NVD has not scored this yet; the score shown is the CNA’s.

CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:H/VI:H/VA:H/SC:H/SI:H/SA:H/E:P/S:N/AU:Y/R:U/V:C/RE:H/U:Amber

The score given by the assigning authority versus NVD’s independent score. A gap means the severity is contested.

Get told when this record changes

  • Not in KEV: no record of exploitation in the wild
  • Proof of concept exists, no weaponized module
  • A fix has been released

If any of these changes, we'll tell you in the daily email digest.

Follow CVE-2025-12420

When you'll hear from us

  • when it enters CISA KEV
  • when exploit code appears or is weaponized
  • when the record is updated (including a fixed version)
  • when EPSS rises 20 points in a week

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Noroxi analysis

What does it mean in your environment?

The assessment above is generated automatically from the record's data; it doesn't know your environment. Our team verifies on your systems whether this vulnerability is actually exploitable and which mitigation is enough.

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Affected systems

Is your version affected?

Pick the product and type the version you run. It's compared with this record's version ranges in your browser; the version isn't sent anywhere.

VendorProduct
servicenownow assist ai agents
servicenowvirtual agent api

Affected versions

NVD version ranges (for catalog products). Add the product to your stack with a version and matching uses these.

  • servicenow now assist ai agentsbefore 5.1.18
  • servicenow now assist ai agents5.2.0 and later · before 5.2.19
  • servicenow virtual agent apibefore 3.15.2
  • servicenow virtual agent api4.0.0 and later · before 4.0.4

Versions reported by the vendor

Affected version ranges reported by the assigning authority (SN). Independent of NVD's CPE analysis and usually ahead of it.

  • ServiceNow Now Assist AI Agents

    • 5.0.26 and later · up to and including 5.1.17affected · semver
    • 5.0.26 and later · up to and including 5.2.18affected · semver

  • ServiceNow Virtual Agent API

    • before 3.15.2affected · semver
    • before 4.0.4affected · semver

Remediation

Which version to upgrade to

Fix versions compiled from the vendor, package registries and Microsoft. Verify the vendor's note before upgrading.

Product / packageFixed versionSource
ServiceNow Virtual Agent API3.15.2Vendor (CNA)
ServiceNow Virtual Agent API4.0.4Vendor (CNA)

Exploit status

Proof of concept available

A public proof of concept or detection signature exists. Exploit knowledge is out there; don't delay patching.

Evidence

  • Proof-of-concept repository on GitHub ×2

Noroxi does not host or link to exploit code. Metasploit module names and Nuclei template ids are shown (names, not code); Exploit-DB entries and PoC repositories are given as counts only.

Public exploit evidence
SourceKindDate
Proof-of-concept repository on GitHubstars:02026-01-19
Proof-of-concept repository on GitHubstars:02026-06-15

Research context

For pentesters and researchers: attack profile, score disagreement, timeline, patch commits, credits, variant and chain candidates, bug bounty scope. All derived from existing data; no exploit code.

Timeline

From publication to today: proof of concept, Metasploit module, CISA KEV and fix record. Dates are as reported by the sources.

  1. Published
  2. First PoC+6 d
  3. TodayNov 2, 2026+293 d
EPSS, last 120 days

FIRST EPSS daily score; only changes of 0.01 or more are recorded (step chart).

Patch and commit links

Commit, PR and diff links among the references. A starting point for patch-diffing and variant hunting; fixes, not exploits.

No commit or PR link among the references.

Credits

All researchers

Finders, reporters and analysts named in the CNA record. Click a name for that researcher’s other records.

Variant candidates

Same product, same weakness class, within 18 months. If the patch missed the root cause, the sibling bug is here.

No nightly-computed relations.

Chain candidates

An authentication bypass and a privilege-requiring bug in the same product, published close together: combined they may become an unauthenticated path.

—

Bug bounty scope

The product’s vendor appears in a public program. Matched by name; verify the scope text in the program.

Technical details

Attack conditions

  • Anyone who can reach it over the internet can trigger it.
  • No account or password is required.
  • No user action is required.
  • No special conditions are required; it is repeatable.

If successful

Confidentiality
Integrity
Availability
Attack vector
Network
Attack complexity
Low
Privileges required
None
User interaction
None
Scope
N

Weakness class (CWE)

CWE-250 · Execution with Unnecessary Privileges

CVSS vector

CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:H/VI:H/VA:H/SC:H/SI:H/SA:H/E:P/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:N/AU:Y/R:U/V:C/RE:H/U:Amber

nvd-secondary

Attack context

MITRE CAPEC attack patterns and ATT&CK techniques for this weakness class (CWE). A starting point for detection rules and threat hunting.

ATT&CK techniques

—

Change log

  1. Fix✗ → ✓

For records you follow, these changes also arrive as notifications. →

References

Vendor advisories and official records. Exploit/PoC links are deliberately left out.

All records