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Noroxi
CVE-2024-8632· NVD / CVE Program· CNA Wordfence

KB Support – WordPress Help Desk and Knowledge Base <= 1.6.6 - Missing Authorization to Unauthenticated Ticket Reply Exposure

Noroxi assessment

Priority: Monitor (action score 26/100)

  • The sources we track (CISA KEV, Exploit-DB, Metasploit, Nuclei, GitHub) show no public exploit code or exploitation in the wild.
  • Probability of exploitation in the next 30 days: 0.28% (FIRST EPSS).
  • Anyone who can reach it over the internet can trigger it. No account or password is required. No user action is required. No special conditions are required; it is repeatable.
  • According to CISA the attack is automatable: targets can be found by mass scanning.
  • According to the record, no fixed version is available yet.
  • Mentioned 1 time in Turkish national cyber security advisories (siberguvenlik.gov.tr).

Low priority for now. Update when a fix is released; follow the vendor's advisory.

Generated automatically from the record's data: CVSS (NVD and CNA), CISA KEV and SSVC, FIRST EPSS, exploit sources, fixed versions. How we calculate it

Primary sources: NVD · CVE.org · FIRST EPSS

The KB Support – WordPress Help Desk and Knowledge Base plugin for WordPress is vulnerable to unauthorized access and modification of data due to a missing capability check on the 'kbs_ajax_load_front_end_replies' and 'kbs_ajax_mark_reply_as_read' functions in all versions up to, and including, 1.6.6. This makes it possible for unauthenticated attackers to read replies of any ticket, and mark any reply as read.

MediumCVSS 6.5 · v3.1—No exploit No fix recorded
Published
Oct 1, 2024
Updated
Jun 17, 2026
EPSS
0.2% · 19th percentile

Report tools

JSON

Action score

26

Monitor

Low priority for now.

CVSS
26 / 40 · 6.5 / 10
CISA KEV
0 / 30 · Not listed
EPSS
0 / 30 · 0.2%

CISA SSVC decision

Exploitation
none
Automatable
yes
Technical impact
partial

Vulnrichment: CISA's decision-tree inputs.

CNA vs NVD score

NVD
—
CNA · Wordfence
6.5
NVD has not scored this yet; the score shown is the CNA’s.

The score given by the assigning authority versus NVD’s independent score. A gap means the severity is contested.

Is KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin on your site?

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Is KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin on your site?

When you'll hear from us

  • when it enters CISA KEV
  • when exploit code appears or is weaponized
  • when the record is updated (including a fixed version)
  • when EPSS rises 20 points in a week

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Noroxi analysis

What does it mean in your environment?

The assessment above is generated automatically from the record's data; it doesn't know your environment. Our team verifies on your systems whether this vulnerability is actually exploitable and which mitigation is enough.

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Affected systems

Is your version affected?

Pick the product and type the version you run. It's compared with this record's version ranges in your browser; the version isn't sent anywhere.

VendorProduct
logonkb support

Affected versions

NVD version ranges (for catalog products). Add the product to your stack with a version and matching uses these.

  • logon kb supportbefore 1.6.7

Versions reported by the vendor

Affected version ranges reported by the assigning authority (Wordfence). Independent of NVD's CPE analysis and usually ahead of it.

  • logoninc KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin

    • up to and including 1.6.6affected · semver

Same product

logon: all records

Other highest-scoring records for the same primary product.

  • CVE-2023-25983WordPress KB Support Plugin <= 1.5.84 is vulnerable to CSV Injection
    35Monitor
  • CVE-2024-8548KB Support – WordPress Help Desk and Knowledge Base <= 1.6.6 - Missing Authorization to Authenticated (Subscriber+) Multiple Administrator Actions
    32Monitor
  • CVE-2024-33589WordPress KB Support plugin <= 1.6.0 - Broken Access Control vulnerability
    26Monitor

Published before and after this one in the same product

  • ← EarlierCVE-2023-37890Nov 30, 2023 · WordPress KB Support Plugin <= 1.5.88 is vulnerable to Broken Access Control
    17Monitor
  • Later →CVE-2025-24741Jan 27, 2025 · WordPress KB Support plugin <= 1.6.7 - Open Redirection vulnerability
    24Monitor

Remediation

Which version to upgrade to

Fix versions compiled from the vendor, package registries and Microsoft. Verify the vendor's note before upgrading.

No fix version is recorded for this entry. Check the references for vendor advisories.

Exploit status

No known public exploit

No public exploit has been observed yet. That doesn't mean you're safe, only that the bar is a little higher.

Research context

For pentesters and researchers: attack profile, score disagreement, timeline, patch commits, credits, variant and chain candidates, bug bounty scope. All derived from existing data; no exploit code.

Timeline

From publication to today: proof of concept, Metasploit module, CISA KEV and fix record. Dates are as reported by the sources.

No dated events beyond publication.

EPSS, last 120 days

FIRST EPSS daily score; only changes of 0.01 or more are recorded (step chart).

Patch and commit links

Commit, PR and diff links among the references. A starting point for patch-diffing and variant hunting; fixes, not exploits.

No commit or PR link among the references.

Credits

All researchers

Finders, reporters and analysts named in the CNA record. Click a name for that researcher’s other records.

Variant candidates

Same product, same weakness class, within 18 months. If the patch missed the root cause, the sibling bug is here.

  • CVE-2024-85480 days apartKB Support – WordPress Help Desk and Knowledge Base <= 1.6.6 - Missing Authorization to Authenticated (Subscriber+) Multiple Administrator Actions
    32Monitor
  • CVE-2024-33589155 days apartWordPress KB Support plugin <= 1.6.0 - Broken Access Control vulnerability
    26Monitor
  • CVE-2023-37890306 days apartWordPress KB Support Plugin <= 1.5.88 is vulnerable to Broken Access Control
    17Monitor

Chain candidates

An authentication bypass and a privilege-requiring bug in the same product, published close together: combined they may become an unauthenticated path.

—

Bug bounty scope

No known public program.

Source: bounty-targets-data (public HackerOne, Bugcrowd, Intigriti, YesWeHack listings).

National notice (Türkiye Cybersecurity Directorate / USOM)

Official security notices citing this record; remediation advice is on the agency's page.

All national notices →

Technical details

Attack conditions

  • Anyone who can reach it over the internet can trigger it.
  • No account or password is required.
  • No user action is required.
  • No special conditions are required; it is repeatable.

If successful

Confidentiality
low · data can be read
Integrity
low · data or configuration can be modified
Availability
none
Attack vector
Network
Attack complexity
Low
Privileges required
None
User interaction
None
Scope
Unchanged
Confidentiality impact
Low
Integrity impact
Low
Availability impact
None

Weakness class (CWE)

CWE-862 · Missing Authorization

CVSS vector

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:L/A:N

nvd-secondary

Attack context

MITRE CAPEC attack patterns and ATT&CK techniques for this weakness class (CWE). A starting point for detection rules and threat hunting.

Change log

No changes recorded on tracked fields yet. Score, KEV, exploit maturity and fix status changes appear here.

References

Show all references (1 more)

Vendor advisories and official records. Exploit/PoC links are deliberately left out.

All records