VM-Series on Microsoft Azure: Inadvertent collection of credentials in Tech support files on HA configured VMs
TechSupport files generated on Palo Alto Networks VM Series firewalls for Microsoft Azure platform configured with high availability (HA) inadvertently collect Azure dashboard service account credentials. These credentials are equivalent to the credentials associated with the Contributor role in Azure. A user with the credentials will be able to manage all the Azure resources in the subscription except for granting access to other resources. These credentials do not allow login access to the VMs themselves. This issue affects VM Series Plugin versions before 1.0.9 for PAN-OS 9.0. This issue does not affect VM Series in non-HA configurations or on other cloud platforms. It does not affect hardware firewall appliances. Since becoming aware of the issue, Palo Alto Networks has safely deleted all the tech support files with the credentials. We now filter and remove these credentials from all TechSupport files sent to us. The TechSupport files uploaded to Palo Alto Networks systems were only accessible by authorized personnel with valid Palo Alto Networks credentials. We do not have any evidence of malicious access or use of these credentials.
- Published
- Apr 8, 2020
- Updated
- Jun 16, 2026
- EPSS
- 0.3% · 21th percentile
- CWE
- CWE-255
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Report tools
Action score
17
Monitor
Low priority for now.
- CVSS
- 17 / 40 · 4.4 / 10
- CISA KEV
- 0 / 30 · Not listed
- EPSS
- 0 / 30 · 0.3%
CNA vs NVD score
- NVD
- 4.4
- CNA · palo_alto
- 5.8
- 1.4 point gap
CVSS:3.1/AV:L/AC:L/PR:H/UI:R/S:U/C:H/I:N/A:H
The score given by the assigning authority versus NVD’s independent score. A gap means the severity is contested.
Affected systems
| Vendor | Product | CPE |
|---|---|---|
| paloaltonetworks | vm-series | cpe:2.3:a:paloaltonetworks:vm-series |
| paloaltonetworks | pan-os | cpe:2.3:o:paloaltonetworks:pan-os |
Affected versions
NVD version ranges (for catalog products). Add the product to your stack with a version and matching uses these.
- paloaltonetworks pan-os9.0.0
Versions reported by the vendor
Affected version ranges reported by the assigning authority (palo_alto). Independent of NVD's CPE analysis and usually ahead of it.
Palo Alto Networks VM-Series Plugin
- 1.0 and later · up to and including 1.0.8affectedfixed in 1.0.9
Remediation
Which version to upgrade to
Fix versions compiled from the vendor, package registries and Microsoft. Verify the vendor's note before upgrading.
| Product / package | Fixed version | Source |
|---|---|---|
| Palo Alto Networks VM-Series Plugin | 1.0.9 | Vendor (CNA) |
Exploit status
No known public exploit
No public exploit has been observed yet. That doesn't mean you're safe, only that the bar is a little higher.
Research context
For pentesters and researchers: attack profile, score disagreement, timeline, patch commits, credits, variant and chain candidates, bug bounty scope. All derived from existing data; no exploit code.
Timeline
From publication to today: proof of concept, Metasploit module, CISA KEV and fix record. Dates are as reported by the sources.
No dated events beyond publication.
FIRST EPSS daily score; only changes of 0.01 or more are recorded (step chart).
Patch and commit links
Commit, PR and diff links among the references. A starting point for patch-diffing and variant hunting; fixes, not exploits.
No commit or PR link among the references.
Credits
All researchersFinders, reporters and analysts named in the CNA record. Click a name for that researcher’s other records.
Variant candidates
Same product, same weakness class, within 18 months. If the patch missed the root cause, the sibling bug is here.
No nightly-computed relations.
Chain candidates
An authentication bypass and a privilege-requiring bug in the same product, published close together: combined they may become an unauthenticated path.
—
Bug bounty scope
No known public program.
Source: bounty-targets-data (public HackerOne, Bugcrowd, Intigriti, YesWeHack listings).
Technical details
Attack conditions
- Someone with local access to the system can trigger it.
- Administrator privileges are required.
- No user action is required.
- No special conditions are required; it is repeatable.
If successful
- Confidentiality
- high · data can be read
- Integrity
- none
- Availability
- none
- Attack vector
- Local
- Attack complexity
- Low
- Privileges required
- High
- User interaction
- None
- Scope
- Unchanged
- Confidentiality impact
- High
- Integrity impact
- None
- Availability impact
- None
Weakness class (CWE)
CWE-255 · Credentials Management ErrorsCVSS vector
CVSS:3.1/AV:L/AC:L/PR:H/UI:N/S:U/C:H/I:N/A:N
nvd-primary
Attack context
MITRE CAPEC attack patterns and ATT&CK techniques for this weakness class (CWE). A starting point for detection rules and threat hunting.
MITRE has no CAPEC/ATT&CK mapping for this CWE.
Noroxi analysis
No Noroxi analysis for this record yet
We don't hand-write analysis for all 385,000+ vulnerabilities; that wouldn't be honest. For notable, high-impact vulnerabilities our team writes the mechanism, detection and remediation steps.
We use this product, ask for helpChange log
- Fix✗ → ✓
For records you follow, these changes also arrive as notifications. →
References
Vendor advisories and official records. Exploit/PoC links are deliberately left out.