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CVE-2016-5843· NVD / CVE Program· CNA mitre

Multiple SQL injection vulnerabilities in the FAQ package 2.x before 2.3.6, 4.x before 4.0.5, and 5.x before 5.0.5 in Open Ticket Request Sy

Multiple SQL injection vulnerabilities in the FAQ package 2.x before 2.3.6, 4.x before 4.0.5, and 5.x before 5.0.5 in Open Ticket Request System (OTRS) allow remote attackers to execute arbitrary SQL commands via crafted search parameters.

CriticalCVSS 9.4 · v3.0—No exploit Fix available
Published
Sep 16, 2016
Updated
Jun 16, 2026
EPSS
3.2% · 88th percentile
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Report tools

JSON

Action score

38

Monitor

Low priority for now.

CVSS
37 / 40 · 9.4 / 10
CISA KEV
0 / 30 · Not listed
EPSS
1 / 30 · 3.2%

Affected systems

VendorProduct
otrsfaq

Affected versions

NVD version ranges (for catalog products). Add the product to your stack with a version and matching uses these.

  • otrs faq2.0.1
  • otrs faq2.0.2
  • otrs faq2.0.3
  • otrs faq2.0.4
  • otrs faq2.0.5
  • otrs faq2.0.6
  • otrs faq2.0.7
  • otrs faq2.0.8
  • otrs faq2.1.0
  • otrs faq2.1.1
  • otrs faq2.1.2
  • otrs faq2.1.3
  • otrs faq2.1.4
  • otrs faq2.2.0
  • otrs faq2.2.1
  • otrs faq2.2.2
  • otrs faq2.2.3
  • otrs faq2.3.0
  • otrs faq2.3.1
  • otrs faq2.3.2

Package-level exposure

OSV and GitHub Advisory data: ecosystem, package and range. SBOM matching uses this table.

EcosystemPackageAffected rangeFix
Alpine:v3.4gst-plugins-bad1before 1.8.3-r01.8.3-r0

Same product

otrs: all records

Other highest-scoring records for the same primary product.

  • CVE-2013-2625An Access Bypass issue exists in OTRS Help Desk before 3.2.4, 3.1.14, and 3.0.19, OTRS ITSM before 3.2.3, 3.1.8, and 3.0.7, and FAQ before 2
    26Monitor
  • CVE-2013-2637A Cross-Site Scripting (XSS) Vulnerability exists in OTRS ITSM prior to 3.2.4, 3.1.8, and 3.0.7 and FAQ prior to 2.1.4 and 2.0.8 via changes
    25Monitor
  • CVE-2021-21438FAQ articles are shown to users without permission
    17Monitor

Remediation

Which version to upgrade to

Fix versions compiled from the vendor, package registries and Microsoft. Verify the vendor's note before upgrading.

Product / packageFixed versionSource
alpine:gst-plugins-bad11.8.3-r0 · Alpine:v3.4Package registry (OSV)

Exploit status

No known public exploit

No public exploit has been observed yet. That doesn't mean you're safe, only that the bar is a little higher.

Research context

For pentesters and researchers: attack profile, score disagreement, timeline, patch commits, credits, variant and chain candidates, bug bounty scope. All derived from existing data; no exploit code.

Timeline

From publication to today: proof of concept, Metasploit module, CISA KEV and fix record. Dates are as reported by the sources.

No dated events beyond publication.

EPSS, last 120 days

FIRST EPSS daily score; only changes of 0.01 or more are recorded (step chart).

Patch and commit links

Commit, PR and diff links among the references. A starting point for patch-diffing and variant hunting; fixes, not exploits.

Finders, reporters and analysts named in the CNA record. Click a name for that researcher’s other records.

No credits in the CNA record.

Variant candidates

Same product, same weakness class, within 18 months. If the patch missed the root cause, the sibling bug is here.

No nightly-computed relations.

Chain candidates

An authentication bypass and a privilege-requiring bug in the same product, published close together: combined they may become an unauthenticated path.

—

Bug bounty scope

No known public program.

Source: bounty-targets-data (public HackerOne, Bugcrowd, Intigriti, YesWeHack listings).

Technical details

Attack conditions

  • Anyone who can reach it over the internet can trigger it.
  • No account or password is required.
  • No user action is required.
  • No special conditions are required; it is repeatable.

If successful

Confidentiality
high · data can be read
Integrity
high · data or configuration can be modified
Availability
low · the service can be disrupted
Attack vector
Network
Attack complexity
Low
Privileges required
None
User interaction
None
Scope
Unchanged
Confidentiality impact
High
Integrity impact
High
Availability impact
Low

CVSS vector

CVSS:3.0/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:L

nvd-primary

Root cause

The query text is built by concatenating user input. The database cannot tell where the data ends and the command begins.

A representative example of this vulnerability class. Not the vendor's source code; it shows the faulty pattern and its fix.

Vulnerable

ts
const owner = req.query.owner;const rows = await db.query(  "SELECT * FROM files WHERE owner = '" + owner + "'");

Fixed

ts
const owner = req.query.owner;const rows = await db.query(  "SELECT * FROM files WHERE owner = $1",  [owner]);

Noroxi analysis

No Noroxi analysis for this record yet

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Change log

  1. Fix✗ → ✓

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References

All records