Multiple directory traversal vulnerabilities in SysAid Help Desk before 15.2 allow remote attackers to (1) read arbitrary files via a ..
Multiple directory traversal vulnerabilities in SysAid Help Desk before 15.2 allow remote attackers to (1) read arbitrary files via a .. (dot dot) in the fileName parameter to getGfiUpgradeFile or (2) cause a denial of service (CPU and memory consumption) via a .. (dot dot) in the fileName parameter to calculateRdsFileChecksum.
- Published
- Jun 8, 2015
- Updated
- Jun 16, 2026
- EPSS
- 86.5% · 100th percentile
- CWE
- CWE-22
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Report tools
Action score
60
This week
Don’t wait for the next maintenance window.
- CVSS
- 34 / 40 · 8.5 / 10
- CISA KEV
- 0 / 30 · Not listed
- EPSS
- 26 / 30 · 86.5%
Affected systems
| Vendor | Product | CPE |
|---|---|---|
| sysaid | sysaid | cpe:2.3:a:sysaid:sysaid |
Affected versions
NVD version ranges (for catalog products). Add the product to your stack with a version and matching uses these.
- sysaid sysaidup to 15.1 inclusive
Same product
sysaid: all recordsOther highest-scoring records for the same primary product.
- CVE-2023-47246In SysAid On-Premise before 23.3.36, a path traversal vulnerability leads to code execution after an attacker writes a file to the Tomcat weKEV99Now
- CVE-2025-2776SysAid On-Prem <= 23.3.40 serverurl Proceessing XML External Entity InjectionKEV88Now
- CVE-2025-2775SysAid On-Prem <= 23.3.40 Checkin Proceessing XML External Entity InjectionKEV73This week
- CVE-2025-2777SysAid On-Prem <= 23.3.40 lshw Proceessing XML External Entity Injection61This week
- CVE-2015-2993SysAid Help Desk before 15.2 does not properly restrict access to certain functionality, which allows remote attackers to (1) create adminis47Plan
- CVE-2015-2994Unrestricted file upload vulnerability in ChangePhoto.jsp in SysAid Help Desk before 15.2 allows remote administrators to execute arbitrary 41Plan
Remediation
Which version to upgrade to
Fix versions compiled from the vendor, package registries and Microsoft. Verify the vendor's note before upgrading.
No fix version is recorded for this entry. Check the references for vendor advisories.
Exploit status
Weaponized
A ready exploit tool or active in-the-wild use is known for this vulnerability. This should be your top priority.
Evidence
- Metasploit module ×2
- Exploit-DB entry ×1
- Nuclei detection template ×1
Noroxi does not host or link to exploit code. Metasploit module names and Nuclei template ids are shown (names, not code); Exploit-DB entries and PoC repositories are given as counts only.
| Source | Kind | Date |
|---|---|---|
| Exploit-DB entry | webapps | 2015-06-10 |
| Metasploit module | auxiliary/admin/http/sysaid_file_downloadSysAid Help Desk Arbitrary File Downloadauxiliary | 2015-06-03 |
| Metasploit module | auxiliary/admin/http/sysaid_sql_credsSysAid Help Desk Database Credentials Disclosureauxiliary | 2015-06-03 |
| Nuclei detection template | Nuclei template CVE-2015-2996 | — |
Research context
For pentesters and researchers: attack profile, score disagreement, timeline, patch commits, credits, variant and chain candidates, bug bounty scope. All derived from existing data; no exploit code.
Timeline
From publication to today: proof of concept, Metasploit module, CISA KEV and fix record. Dates are as reported by the sources.
- Metasploit-5 d
- Published
- First PoC+2 d
- TodaySep 30, 2026+4132 d
FIRST EPSS daily score; only changes of 0.01 or more are recorded (step chart).
Patch and commit links
Commit, PR and diff links among the references. A starting point for patch-diffing and variant hunting; fixes, not exploits.
No commit or PR link among the references.
Credits
All researchersFinders, reporters and analysts named in the CNA record. Click a name for that researcher’s other records.
No credits in the CNA record.
Variant candidates
Same product, same weakness class, within 18 months. If the patch missed the root cause, the sibling bug is here.
No nightly-computed relations.
Chain candidates
An authentication bypass and a privilege-requiring bug in the same product, published close together: combined they may become an unauthenticated path.
—
Bug bounty scope
No known public program.
Source: bounty-targets-data (public HackerOne, Bugcrowd, Intigriti, YesWeHack listings).
Technical details
Attack conditions
- No special conditions are required; it is repeatable.
If successful
- Confidentiality
- P · data can be read
- Integrity
- none
- Availability
- C · the service can be disrupted
- Attack complexity
- Low
- Confidentiality impact
- P
- Integrity impact
- None
- Availability impact
- C
Weakness class (CWE)
CWE-22 · Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal')CVSS vector
AV:N/AC:L/Au:N/C:P/I:N/A:C
nvd-primary
Root cause
A user-supplied file name is joined with the allowed directory, but the result is never checked to confirm it is still inside that directory.
The bug in code
The whole CWE-22 classA representative example of this vulnerability class. Not the vendor's source code; it shows the faulty pattern and its fix.
Vulnerable
const file = path.join(ROOT, req.query.name);res.sendFile(file);Fixed
const file = path.resolve(ROOT, req.query.name);if (!file.startsWith(ROOT + path.sep)) { return res.sendStatus(400);}res.sendFile(file);Attack context
MITRE CAPEC attack patterns and ATT&CK techniques for this weakness class (CWE). A starting point for detection rules and threat hunting.
Attack patterns (CAPEC)
- Path TraversalCAPEC-126likelihood: High · Very High
- Using Slashes and URL Encoding Combined to Bypass Validation LogicCAPEC-64likelihood: High · High
- Manipulating Web Input to File System CallsCAPEC-76likelihood: High · Very High
- Using Escaped Slashes in Alternate EncodingCAPEC-78likelihood: High · High
- Using Slashes in Alternate EncodingCAPEC-79likelihood: High · High
ATT&CK techniques
—
Noroxi analysis
No Noroxi analysis for this record yet
We don't hand-write analysis for all 385,000+ vulnerabilities; that wouldn't be honest. For notable, high-impact vulnerabilities our team writes the mechanism, detection and remediation steps.
We use this product, ask for helpChange log
No changes recorded on tracked fields yet. Score, KEV, exploit maturity and fix status changes appear here.
References
- www.securityfocus.com/archive/1/535679/100/0/threaded
- www.securityfocus.com/bid/75038
- www.sysaid.com/blog/entry/sysaid-15-2-your-voice-your-service-desk
Vendor advisories and official records. Exploit/PoC links are deliberately left out.