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CVE-2008-7277· NVD / CVE Program· CNA mitre

Open Ticket Request System (OTRS) before 2.3.0-beta4 checks for the rw permission, instead of the configured merge permission, during author

Open Ticket Request System (OTRS) before 2.3.0-beta4 checks for the rw permission, instead of the configured merge permission, during authorization of merge operations, which might allow remote authenticated users to bypass intended access restrictions by merging two tickets.

MediumCVSS 6.5 · v2.0—No exploit Fix available
Published
Mar 18, 2011
Updated
Jun 16, 2026
EPSS
1.5% · 73th percentile
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Report tools

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Action score

26

Monitor

Low priority for now.

CVSS
26 / 40 · 6.5 / 10
CISA KEV
0 / 30 · Not listed
EPSS
0 / 30 · 1.5%

Affected systems

VendorProduct
otrsotrs

Affected versions

NVD version ranges (for catalog products). Add the product to your stack with a version and matching uses these.

  • otrs otrsup to 2.3.0 inclusive
  • otrs otrs0.5
  • otrs otrs1.0
  • otrs otrs1.0.0
  • otrs otrs1.0.1
  • otrs otrs1.0.2
  • otrs otrs1.1
  • otrs otrs1.1.0
  • otrs otrs1.1.1
  • otrs otrs1.1.2
  • otrs otrs1.1.3
  • otrs otrs1.1.4
  • otrs otrs1.2.0
  • otrs otrs1.2.1
  • otrs otrs1.2.2
  • otrs otrs1.2.3
  • otrs otrs1.2.4
  • otrs otrs1.3.0
  • otrs otrs1.3.1
  • otrs otrs1.3.2

Package-level exposure

OSV and GitHub Advisory data: ecosystem, package and range. SBOM matching uses this table.

EcosystemPackageAffected rangeFix
Debian:11otrs2before 2.3.2-12.3.2-1

Same product

otrs: all records

Other highest-scoring records for the same primary product.

  • CVE-2017-16921In OTRS 6.0.x up to and including 6.0.1, OTRS 5.0.x up to and including 5.0.24, and OTRS 4.0.x up to and including 4.0.26, an attacker who i
    41Plan
  • CVE-2024-23790Missing file type check in avatar picture upload
    39Monitor
  • CVE-2022-4427SQL Injection via OTRS Search API
    39Monitor
  • CVE-2026-48188SQL Injection via MySQL Quote Method
    36Monitor
  • CVE-2023-5422SSL Certificates are not checked for E-Mail Handling
    36Monitor
  • CVE-2017-17476Open Ticket Request System (OTRS) 4.0.x before 4.0.28, 5.0.x before 5.0.26, and 6.0.x before 6.0.3, when cookie support is disabled, might a
    36Monitor

Remediation

Which version to upgrade to

Fix versions compiled from the vendor, package registries and Microsoft. Verify the vendor's note before upgrading.

Product / packageFixed versionSource
debian:otrs22.3.2-1 · Debian:11Package registry (OSV)

Exploit status

No known public exploit

No public exploit has been observed yet. That doesn't mean you're safe, only that the bar is a little higher.

Research context

For pentesters and researchers: attack profile, score disagreement, timeline, patch commits, credits, variant and chain candidates, bug bounty scope. All derived from existing data; no exploit code.

Timeline

From publication to today: proof of concept, Metasploit module, CISA KEV and fix record. Dates are as reported by the sources.

No dated events beyond publication.

EPSS, last 120 days

FIRST EPSS daily score; only changes of 0.01 or more are recorded (step chart).

Patch and commit links

Commit, PR and diff links among the references. A starting point for patch-diffing and variant hunting; fixes, not exploits.

No commit or PR link among the references.

Credits

All researchers

Finders, reporters and analysts named in the CNA record. Click a name for that researcher’s other records.

No credits in the CNA record.

Variant candidates

Same product, same weakness class, within 18 months. If the patch missed the root cause, the sibling bug is here.

No nightly-computed relations.

Chain candidates

An authentication bypass and a privilege-requiring bug in the same product, published close together: combined they may become an unauthenticated path.

—

Bug bounty scope

No known public program.

Source: bounty-targets-data (public HackerOne, Bugcrowd, Intigriti, YesWeHack listings).

Technical details

Attack conditions

  • No special conditions are required; it is repeatable.

If successful

Confidentiality
P · data can be read
Integrity
P · data or configuration can be modified
Availability
P · the service can be disrupted
Attack complexity
Low
Confidentiality impact
P
Integrity impact
P
Availability impact
P

Weakness class (CWE)

CWE-264 · Permissions, Privileges, and Access Controls

CVSS vector

AV:N/AC:L/Au:S/C:P/I:P/A:P

nvd-primary

Attack context

MITRE CAPEC attack patterns and ATT&CK techniques for this weakness class (CWE). A starting point for detection rules and threat hunting.

MITRE has no CAPEC/ATT&CK mapping for this CWE.

Noroxi analysis

No Noroxi analysis for this record yet

We don't hand-write analysis for all 385,000+ vulnerabilities; that wouldn't be honest. For notable, high-impact vulnerabilities our team writes the mechanism, detection and remediation steps.

We use this product, ask for help

Change log

  1. Fix✗ → ✓

For records you follow, these changes also arrive as notifications. →

References

Vendor advisories and official records. Exploit/PoC links are deliberately left out.

All records