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CVE-2018-16586· NVD / CVE Program· CNA mitre

In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious e

In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a logged in user opens it, the email could cause the browser to load external image or CSS resources.

MediumCVSS 4.3 · v3.0—No exploit Fix available
Published
Sep 27, 2018
Updated
Jun 16, 2026
EPSS
1.5% · 73th percentile
CWE
—
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Report tools

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Action score

17

Monitor

Low priority for now.

CVSS
17 / 40 · 4.3 / 10
CISA KEV
0 / 30 · Not listed
EPSS
0 / 30 · 1.5%

Affected systems

VendorProduct
otrsopen ticket request system
debiandebian linux

Affected versions

NVD version ranges (for catalog products). Add the product to your stack with a version and matching uses these.

  • debian debian linux8.0
  • debian debian linux9.0
  • otrs open ticket request system4.0.0 and later · before 4.0.32
  • otrs open ticket request system5.0.0 and later · before 5.0.30
  • otrs open ticket request system6.0.0 and later · before 6.0.11

Package-level exposure

OSV and GitHub Advisory data: ecosystem, package and range. SBOM matching uses this table.

EcosystemPackageAffected rangeFix
Debian:11otrs2before 6.0.11-16.0.11-1
Debian:8otrs2before 3.3.18-1+deb8u63.3.18-1+deb8u6
Debian:9otrs2before 5.0.16-1+deb9u65.0.16-1+deb9u6

Same product

otrs: all records

Other highest-scoring records for the same primary product.

  • CVE-2018-14593An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.9, 5.0.x through 5.0.28, and 4.0.x through 4.0.30.
    36Monitor
  • CVE-2018-16587In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious e
    27Monitor
  • CVE-2018-19143Open Ticket Request System (OTRS) 4.0.x before 4.0.33, 5.0.x before 5.0.31, and 6.0.x before 6.0.13 allows an authenticated user to delete f
    26Monitor
  • CVE-2018-19142Open Ticket Request System (OTRS) 6.0.x before 6.0.13 allows an admin to conduct an XSS attack via a modified URL.
    19Monitor
  • CVE-2018-19141Open Ticket Request System (OTRS) 4.0.x before 4.0.33 and 5.0.x before 5.0.31 allows an admin to conduct an XSS attack via a modified URL be
    19Monitor

Remediation

Which version to upgrade to

Fix versions compiled from the vendor, package registries and Microsoft. Verify the vendor's note before upgrading.

Product / packageFixed versionSource
debian:otrs26.0.11-1 · Debian:11Package registry (OSV)

Exploit status

No known public exploit

No public exploit has been observed yet. That doesn't mean you're safe, only that the bar is a little higher.

Research context

For pentesters and researchers: attack profile, score disagreement, timeline, patch commits, credits, variant and chain candidates, bug bounty scope. All derived from existing data; no exploit code.

Timeline

From publication to today: proof of concept, Metasploit module, CISA KEV and fix record. Dates are as reported by the sources.

No dated events beyond publication.

EPSS, last 120 days

FIRST EPSS daily score; only changes of 0.01 or more are recorded (step chart).

Patch and commit links

Commit, PR and diff links among the references. A starting point for patch-diffing and variant hunting; fixes, not exploits.

Credits

All researchers

Finders, reporters and analysts named in the CNA record. Click a name for that researcher’s other records.

No credits in the CNA record.

Variant candidates

Same product, same weakness class, within 18 months. If the patch missed the root cause, the sibling bug is here.

No nightly-computed relations.

Chain candidates

An authentication bypass and a privilege-requiring bug in the same product, published close together: combined they may become an unauthenticated path.

—

Bug bounty scope

No known public program.

Source: bounty-targets-data (public HackerOne, Bugcrowd, Intigriti, YesWeHack listings).

Technical details

Attack conditions

  • Anyone who can reach it over the internet can trigger it.
  • No account or password is required.
  • A user must open a link or visit a page.
  • No special conditions are required; it is repeatable.

If successful

Confidentiality
none
Integrity
low · data or configuration can be modified
Availability
none
Attack vector
Network
Attack complexity
Low
Privileges required
None
User interaction
Required
Scope
Unchanged
Confidentiality impact
None
Integrity impact
Low
Availability impact
None

Weakness class (CWE)

—

CVSS vector

CVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:L/A:N

nvd-primary

Attack context

MITRE CAPEC attack patterns and ATT&CK techniques for this weakness class (CWE). A starting point for detection rules and threat hunting.

MITRE has no CAPEC/ATT&CK mapping for this CWE.

Noroxi analysis

No Noroxi analysis for this record yet

We don't hand-write analysis for all 385,000+ vulnerabilities; that wouldn't be honest. For notable, high-impact vulnerabilities our team writes the mechanism, detection and remediation steps.

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Change log

  1. Fix✗ → ✓

For records you follow, these changes also arrive as notifications. →

References

Vendor advisories and official records. Exploit/PoC links are deliberately left out.

All records