Skip to content
Noroxi
CVE-2020-2500· NVD / CVE Program· CNA qnap

This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service.

This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service. Attackers can access the sensitive data on QNAP Kayako server with API keys. We have replaced the API key to mitigate the vulnerability, and already fixed the issue in Helpdesk 3.0.1 and later versions.

MediumCVSS 6.5 · v3.1—No exploit No fix recorded
Published
Jul 1, 2020
Updated
Jun 16, 2026
EPSS
0.7% · 53th percentile
Follow this CVE

Sign in to follow · You’ll be notified if a followed record enters KEV, gets an exploit or is updated.

Report tools

JSON

Action score

26

Monitor

Low priority for now.

CVSS
26 / 40 · 6.5 / 10
CISA KEV
0 / 30 · Not listed
EPSS
0 / 30 · 0.7%

CNA vs NVD score

NVD
6.5
CNA · qnap
9.8
3.3 point gap

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H

The score given by the assigning authority versus NVD’s independent score. A gap means the severity is contested.

Noroxi analysis

No Noroxi analysis for this record yet

We don't hand-write analysis for the hundreds of thousands of vulnerabilities in the database; that wouldn't be honest. For notable, high-impact vulnerabilities our team writes the mechanism, detection and remediation steps.

We use this product, ask for help

Affected systems

VendorProduct
qnaphelpdesk

Affected versions

NVD version ranges (for catalog products). Add the product to your stack with a version and matching uses these.

  • qnap helpdeskbefore 3.0.1

Versions reported by the vendor

Affected version ranges reported by the assigning authority (qnap). Independent of NVD's CPE analysis and usually ahead of it.

  • QNAP Systems Inc. Helpdesk

    • unspecified and later · before 3.0.1affected

Same product

qnap: all records

Other highest-scoring records for the same primary product.

  • CVE-2020-2506improper access control vulnerability in HelpdeskKEV
    70This week
  • CVE-2020-2507command injection vulnerability in Helpdesk
    40Plan
  • CVE-2018-0714Command injection vulnerability in Helpdesk versions 1.1.21 and earlier in QNAP QTS 4.2.6 build 20180531, QTS 4.3.3 build 20180528, QTS 4.3.
    40Plan
  • CVE-2021-28814Improper Access Control Vulnerability in Helpdesk
    35Monitor
  • CVE-2024-50394An improper certificate validation vulnerability has been reported to affect Helpdesk.
    30Monitor
  • CVE-2018-0728This improper access control vulnerability in Helpdesk allows attackers to access the system logs.
    30Monitor

Remediation

Which version to upgrade to

Fix versions compiled from the vendor, package registries and Microsoft. Verify the vendor's note before upgrading.

No fix version is recorded for this entry. Check the references for vendor advisories.

Exploit status

No known public exploit

No public exploit has been observed yet. That doesn't mean you're safe, only that the bar is a little higher.

Research context

For pentesters and researchers: attack profile, score disagreement, timeline, patch commits, credits, variant and chain candidates, bug bounty scope. All derived from existing data; no exploit code.

Timeline

From publication to today: proof of concept, Metasploit module, CISA KEV and fix record. Dates are as reported by the sources.

No dated events beyond publication.

EPSS, last 120 days

FIRST EPSS daily score; only changes of 0.01 or more are recorded (step chart).

Patch and commit links

Commit, PR and diff links among the references. A starting point for patch-diffing and variant hunting; fixes, not exploits.

No commit or PR link among the references.

Credits

All researchers

Finders, reporters and analysts named in the CNA record. Click a name for that researcher’s other records.

Variant candidates

Same product, same weakness class, within 18 months. If the patch missed the root cause, the sibling bug is here.

No nightly-computed relations.

Chain candidates

An authentication bypass and a privilege-requiring bug in the same product, published close together: combined they may become an unauthenticated path.

—

Bug bounty scope

No known public program.

Source: bounty-targets-data (public HackerOne, Bugcrowd, Intigriti, YesWeHack listings).

Technical details

Attack conditions

  • Anyone who can reach it over the internet can trigger it.
  • No account or password is required.
  • No user action is required.
  • No special conditions are required; it is repeatable.

If successful

Confidentiality
low · data can be read
Integrity
low · data or configuration can be modified
Availability
none
Attack vector
Network
Attack complexity
Low
Privileges required
None
User interaction
None
Scope
Unchanged
Confidentiality impact
Low
Integrity impact
Low
Availability impact
None

Weakness class (CWE)

CWE-284 · Improper Access Control

CVSS vector

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:L/A:N

nvd-primary

Attack context

MITRE CAPEC attack patterns and ATT&CK techniques for this weakness class (CWE). A starting point for detection rules and threat hunting.

Change log

No changes recorded on tracked fields yet. Score, KEV, exploit maturity and fix status changes appear here.

References

Vendor advisories and official records. Exploit/PoC links are deliberately left out.

All records