The Customer Context Filter in Atlassian Jira Service Desk Server and Jira Service Desk Data Center before 3.9.17, from 3.10.0 before 3.16.1

Affected versions

NVD version ranges (for catalog products). Add the product to your stack with a version and matching uses these.

• atlassian jira service deskbefore 3.9.17
• atlassian jira service desk3.10.0 and later · before 3.16.10
• atlassian jira service desk4.0.0 and later · before 4.2.6
• atlassian jira service desk4.3.0 and later · before 4.3.5
• atlassian jira service desk4.4.0 and later · before 4.4.3
• atlassian jira service desk4.5.0 and later · before 4.5.1

Versions reported by the vendor

Affected version ranges reported by the assigning authority (atlassian). Independent of NVD's CPE analysis and usually ahead of it.

• Atlassian Jira Service Desk Data Center

  • unspecified and later · before 3.9.17affected
  • 3.10.0 and later · before unspecifiedaffected
  • unspecified and later · before 3.16.10affected
  • 4.0.0 and later · before unspecifiedaffected
  • unspecified and later · before 4.2.6affected
  • 4.3.0 and later · before unspecifiedaffected
  • unspecified and later · before 4.3.5affected
  • 4.4.0 and later · before unspecifiedaffected
  • unspecified and later · before 4.4.3affected
  • 4.5.0 and later · before unspecifiedaffected

• Atlassian Jira Service Desk Server

  • unspecified and later · before 3.9.17affected
  • 3.10.0 and later · before unspecifiedaffected
  • unspecified and later · before 3.16.10affected
  • 4.0.0 and later · before unspecifiedaffected
  • unspecified and later · before 4.2.6affected
  • 4.3.0 and later · before unspecifiedaffected
  • unspecified and later · before 4.3.5affected
  • 4.4.0 and later · before unspecifiedaffected
  • unspecified and later · before 4.4.3affected
  • 4.5.0 and later · before unspecifiedaffected

Other highest-scoring records for the same primary product.

• CVE-2019-14994The Customer Context Filter in Atlassian Jira Service Desk Server and Jira Service Desk Data Center before version 3.9.16, from version 3.10
  32Monitor
• CVE-2019-15004The Customer Context Filter in Atlassian Jira Service Desk Server and Jira Service Desk Data Center before 3.9.17, from 3.10.0 before 3.16.1
  31Monitor
• CVE-2021-39115Affected versions of Atlassian Jira Service Management Server and Data Center allow remote attackers with "Jira Administrators" access to ex
  29Monitor

Published before and after this one in the same product

• Later →CVE-2020-14166Jun 30, 2020 · The /servicedesk/customer/portals resource in Jira Service Desk Server and Data Center before version 4.10.0 allows remote attackers with pr
  20Monitor
• Later →CVE-2020-14180Sep 20, 2020 · Affected versions of Atlassian Jira Service Desk Server and Data Center allow remote attackers authenticated as a non-administrator user to
  17Monitor
• Later →CVE-2021-43959Jul 26, 2022 · Affected versions of Atlassian Jira Service Management Server and Data Center allow authenticated remote attackers to access the content of
  22Monitor

FIRST EPSS daily score; only changes of 0.01 or more are recorded (step chart).

Root cause

A user-supplied file name is joined with the allowed directory, but the result is never checked to confirm it is still inside that directory.

A representative example of this vulnerability class. Not the vendor's source code; it shows the faulty pattern and its fix.

1const file = path.join(ROOT, req.query.name);2res.sendFile(file);

1const file = path.resolve(ROOT, req.query.name);2if (!file.startsWith(ROOT + path.sep)) {3  return res.sendStatus(400);4}5res.sendFile(file);

Attack context

MITRE CAPEC attack patterns and ATT&CK techniques for this weakness class (CWE). A starting point for detection rules and threat hunting.