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Noroxi
CVE-2022-46839· NVD / CVE Program· CNA Patchstack

WordPress JS Help Desk – Best Help Desk & Support Plugin Plugin <= 2.7.1 is vulnerable to Arbitrary File Upload

Noroxi assessment

Priority: Monitor (action score 39/100)

  • The sources we track (CISA KEV, Exploit-DB, Metasploit, Nuclei, GitHub) show no public exploit code or exploitation in the wild.
  • Probability of exploitation in the next 30 days: 0.82% (FIRST EPSS); higher than 56.3% of all records.
  • Anyone who can reach it over the internet can trigger it. No account or password is required. No user action is required. No special conditions are required; it is repeatable.
  • According to CISA the attack is automatable: targets can be found by mass scanning.
  • Fixed version: JS Help Desk JS Help Desk – Best Help Desk & Support Plugin 2.7.2.

Low priority for now. Upgrade to JS Help Desk JS Help Desk – Best Help Desk & Support Plugin 2.7.2 or later.

Generated automatically from the record's data: CVSS (NVD and CNA), CISA KEV and SSVC, FIRST EPSS, exploit sources, fixed versions. How we calculate it

Unrestricted Upload of File with Dangerous Type vulnerability in JS Help Desk JS Help Desk – Best Help Desk & Support Plugin.This issue affects JS Help Desk – Best Help Desk & Support Plugin: from n/a through 2.7.1.

CriticalCVSS 9.8 · v3.1—No exploit Fix available
Published
Jan 5, 2024
Updated
Jun 17, 2026
EPSS
0.8% · 56th percentile

Report tools

JSON

Action score

39

Monitor

Low priority for now.

CVSS
39 / 40 · 9.8 / 10
CISA KEV
0 / 30 · Not listed
EPSS
0 / 30 · 0.8%

CISA SSVC decision

Exploitation
none
Automatable
yes
Technical impact
total

Vulnrichment: CISA's decision-tree inputs.

CNA vs NVD score

NVD
9.8
CNA · Patchstack
10.0
0.2 point gap

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:C/C:H/I:H/A:H

The score given by the assigning authority versus NVD’s independent score. A gap means the severity is contested.

Is JS Help Desk – AI-Powered Support & Ticketing System on your site?

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When you'll hear from us

  • when it enters CISA KEV
  • when exploit code appears or is weaponized
  • when the record is updated (including a fixed version)
  • when EPSS rises 20 points in a week

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Noroxi analysis

What does it mean in your environment?

The assessment above is generated automatically from the record's data; it doesn't know your environment. Our team verifies on your systems whether this vulnerability is actually exploitable and which mitigation is enough.

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Affected systems

Is your version affected?

Pick the product and type the version you run. It's compared with this record's version ranges in your browser; the version isn't sent anywhere.

VendorProduct
wiselyhubjs help desk

Affected versions

NVD version ranges (for catalog products). Add the product to your stack with a version and matching uses these.

  • wiselyhub js help deskup to 2.7.1 inclusive

Versions reported by the vendor

Affected version ranges reported by the assigning authority (Patchstack). Independent of NVD's CPE analysis and usually ahead of it.

  • JS Help Desk JS Help Desk – Best Help Desk & Support Plugin

    • n/a and later · up to and including 2.7.1affectedfixed in 2.7.2

Same product

wiselyhub: all records

Other highest-scoring records for the same primary product.

  • CVE-2023-50839WordPress JS Help Desk – Best Help Desk & Support Plugin <= 2.8.1 is vulnerable to SQL Injection
    40Plan
  • CVE-2024-31273WordPress JS Help Desk plugin <= 2.8.3 - Broken Access Control vulnerability
    39Monitor
  • CVE-2022-46842WordPress JS Help Desk plugin <= 2.7.1 is vulnerable to Cross Site Request Forgery (CSRF)
    35Monitor
  • CVE-2024-13606JS Help Desk – The Ultimate Help Desk & Support Plugin <= 2.8.8 - Unauthenticated Sensitive Information Exposure Through Unprotected Directory
    30Monitor

Remediation

Which version to upgrade to

Fix versions compiled from the vendor, package registries and Microsoft. Verify the vendor's note before upgrading.

Product / packageFixed versionSource
JS Help Desk JS Help Desk – Best Help Desk & Support Plugin2.7.2Vendor (CNA)

Exploit status

No known public exploit

No public exploit has been observed yet. That doesn't mean you're safe, only that the bar is a little higher.

Research context

For pentesters and researchers: attack profile, score disagreement, timeline, patch commits, credits, variant and chain candidates, bug bounty scope. All derived from existing data; no exploit code.

Timeline

From publication to today: proof of concept, Metasploit module, CISA KEV and fix record. Dates are as reported by the sources.

No dated events beyond publication.

EPSS, last 120 days

FIRST EPSS daily score; only changes of 0.01 or more are recorded (step chart).

Patch and commit links

Commit, PR and diff links among the references. A starting point for patch-diffing and variant hunting; fixes, not exploits.

No commit or PR link among the references.

Credits

All researchers

Finders, reporters and analysts named in the CNA record. Click a name for that researcher’s other records.

Variant candidates

Same product, same weakness class, within 18 months. If the patch missed the root cause, the sibling bug is here.

No nightly-computed relations.

Chain candidates

An authentication bypass and a privilege-requiring bug in the same product, published close together: combined they may become an unauthenticated path.

—

Bug bounty scope

No known public program.

Source: bounty-targets-data (public HackerOne, Bugcrowd, Intigriti, YesWeHack listings).

Technical details

Attack conditions

  • Anyone who can reach it over the internet can trigger it.
  • No account or password is required.
  • No user action is required.
  • No special conditions are required; it is repeatable.

If successful

Confidentiality
high · data can be read
Integrity
high · data or configuration can be modified
Availability
high · the service can be disrupted
Attack vector
Network
Attack complexity
Low
Privileges required
None
User interaction
None
Scope
Unchanged
Confidentiality impact
High
Integrity impact
High
Availability impact
High

Weakness class (CWE)

CWE-434 · Unrestricted Upload of File with Dangerous Type

CVSS vector

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H

nvd-primary

Attack context

MITRE CAPEC attack patterns and ATT&CK techniques for this weakness class (CWE). A starting point for detection rules and threat hunting.

Change log

  1. Fix✗ → ✓

For records you follow, these changes also arrive as notifications. →

References

Vendor advisories and official records. Exploit/PoC links are deliberately left out.

All records