Zammad improperly neutralizes of script-related HTML tags in ticket articles
Zammad is a web based open source helpdesk/customer support system. Prior to 7.0.1 and 6.5.4, the HTML sanitizer for ticket articles was missing proper sanitization of data: ... URI schemes, resulting in storing such malicious content in the database of the Zammad instance. The Zammad GUI is rendering this content, due to applied CSP rules no harm was done by e.g., clicking such a link. This vulnerability is fixed in 7.0.1 and 6.5.4.
- Published
- Apr 8, 2026
- Updated
- Jul 24, 2026
- EPSS
- 0.3% · 15th percentile
- CWE
- CWE-80
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Report tools
Action score
21
Monitor
Low priority for now.
- CVSS
- 21 / 40 · 5.3 / 10
- CISA KEV
- 0 / 30 · Not listed
- EPSS
- 0 / 30 · 0.3%
CISA SSVC decision
- Exploitation
- none
- Automatable
- no
- Technical impact
- partial
Vulnrichment: CISA's decision-tree inputs.
CNA vs NVD score
- NVD
- —
- CNA · GitHub_M
- 5.3
- NVD has not scored this yet; the score shown is the CNA’s.
CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:P/VC:N/VI:L/VA:N/SC:N/SI:N/SA:N
The score given by the assigning authority versus NVD’s independent score. A gap means the severity is contested.
Noroxi analysis
No Noroxi analysis for this record yet
We don't hand-write analysis for the hundreds of thousands of vulnerabilities in the database; that wouldn't be honest. For notable, high-impact vulnerabilities our team writes the mechanism, detection and remediation steps.
We use this product, ask for helpAffected systems
| Vendor | Product | CPE |
|---|---|---|
| zammad | zammad | cpe:2.3:a:zammad:zammad |
Affected versions
NVD version ranges (for catalog products). Add the product to your stack with a version and matching uses these.
- zammad zammadbefore 6.5.4
- zammad zammad7.0.0
Versions reported by the vendor
Affected version ranges reported by the assigning authority (GitHub_M). Independent of NVD's CPE analysis and usually ahead of it.
zammad zammad
- < 6.5.4, >= 7.0.0-alpha, < 7.0.1affected
Same product
zammad: all recordsOther highest-scoring records for the same primary product.
- CVE-2021-42090An issue was discovered in Zammad before 4.1.1.40Plan
- CVE-2021-42094An issue was discovered in Zammad before 4.1.1.40Plan
- CVE-2022-48021A vulnerability in Zammad v5.3.0 allows attackers to execute arbitrary code or escalate privileges via a crafted message sent to the server.39Monitor
- CVE-2022-35490Zammad 5.2.0 is vulnerable to privilege escalation.39Monitor
- CVE-2020-26030An issue was discovered in Zammad before 3.4.1.39Monitor
- CVE-2017-6080An issue was discovered in Zammad before 1.0.4, 1.1.x before 1.1.3, and 1.2.x before 1.2.1, caused by lack of a protection mechanism involvi39Monitor
Remediation
Which version to upgrade to
Fix versions compiled from the vendor, package registries and Microsoft. Verify the vendor's note before upgrading.
| Product / package | Fixed version | Source |
|---|---|---|
| zammad zammad | 7.0.1 · description | Vendor (CNA) |
Exploit status
No known public exploit
No public exploit has been observed yet. That doesn't mean you're safe, only that the bar is a little higher.
Research context
For pentesters and researchers: attack profile, score disagreement, timeline, patch commits, credits, variant and chain candidates, bug bounty scope. All derived from existing data; no exploit code.
Timeline
From publication to today: proof of concept, Metasploit module, CISA KEV and fix record. Dates are as reported by the sources.
No dated events beyond publication.
FIRST EPSS daily score; only changes of 0.01 or more are recorded (step chart).
Patch and commit links
Commit, PR and diff links among the references. A starting point for patch-diffing and variant hunting; fixes, not exploits.
No commit or PR link among the references.
Credits
All researchersFinders, reporters and analysts named in the CNA record. Click a name for that researcher’s other records.
No credits in the CNA record.
Variant candidates
Same product, same weakness class, within 18 months. If the patch missed the root cause, the sibling bug is here.
- CVE-2026-63216170 days apartZammad: Stored XSS via unescaped option labels in the object attribute options context UI21Monitor
Chain candidates
An authentication bypass and a privilege-requiring bug in the same product, published close together: combined they may become an unauthenticated path.
—
Bug bounty scope
No known public program.
Source: bounty-targets-data (public HackerOne, Bugcrowd, Intigriti, YesWeHack listings).
Technical details
Attack conditions
- Anyone who can reach it over the internet can trigger it.
- No account or password is required.
- No special conditions are required; it is repeatable.
If successful
- Confidentiality
- Integrity
- Availability
- Attack vector
- Network
- Attack complexity
- Low
- Privileges required
- None
- User interaction
- P
- Scope
- X
Weakness class (CWE)
CWE-80 · Improper Neutralization of Script-Related HTML Tags in a Web Page (Basic XSS)CVSS vector
CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:P/VC:N/VI:L/VA:N/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X
nvd-secondary
Attack context
MITRE CAPEC attack patterns and ATT&CK techniques for this weakness class (CWE). A starting point for detection rules and threat hunting.
Change log
- Fix✗ → ✓
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References
Vendor advisories and official records. Exploit/PoC links are deliberately left out.