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CVE-2026-23756· NVD / CVE Program· CNA VulnCheck

GFI HelpDesk < 4.99.9 Stored XSS via Troubleshooter Step Subject

GFI HelpDesk before 4.99.9 contains a stored cross-site scripting vulnerability in the Troubleshooter module where the subject POST parameter is not sanitized in Controller_Step.InsertSubmit() and EditSubmit() before being rendered by View_Step.RenderViewSteps(). An authenticated staff member can inject arbitrary JavaScript into the step subject field, and the payload executes when any user navigates to Troubleshooter > View Troubleshooter and clicks the affected step link.

MediumCVSS 5.1 · v4.0—No exploit Fix available
Published
Apr 20, 2026
Updated
Oct 1, 2026
EPSS
0.1% · 3th percentile
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Report tools

JSON

Action score

20

Monitor

Low priority for now.

CVSS
20 / 40 · 5.1 / 10
CISA KEV
0 / 30 · Not listed
EPSS
0 / 30 · 0.1%

CISA SSVC decision

Exploitation
none
Automatable
no
Technical impact
partial

Vulnrichment: CISA's decision-tree inputs.

CNA vs NVD score

NVD
—
CNA · VulnCheck
5.1
NVD has not scored this yet; the score shown is the CNA’s.

CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:P/VC:N/VI:N/VA:N/SC:L/SI:L/SA:N

The score given by the assigning authority versus NVD’s independent score. A gap means the severity is contested.

Noroxi analysis

No Noroxi analysis for this record yet

We don't hand-write analysis for the hundreds of thousands of vulnerabilities in the database; that wouldn't be honest. For notable, high-impact vulnerabilities our team writes the mechanism, detection and remediation steps.

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Affected systems

VendorProduct
gfihelpdesk

Affected versions

NVD version ranges (for catalog products). Add the product to your stack with a version and matching uses these.

  • gfi helpdeskbefore 4.99.9

Versions reported by the vendor

Affected version ranges reported by the assigning authority (VulnCheck). Independent of NVD's CPE analysis and usually ahead of it.

  • GFI Software HelpDesk

    • before 4.99.9affected · semver

Same product

gfi: all records

Other highest-scoring records for the same primary product.

  • CVE-2026-23758GFI HelpDesk < 4.99.9 Stored XSS via editsubject Parameter
    25Monitor
  • CVE-2026-23757GFI HelpDesk < 4.99.10 Stored XSS via Reports Module
    20Monitor
  • CVE-2026-23753GFI HelpDesk < 4.99.9 Stored XSS via charset Parameter
    19Monitor
  • CVE-2026-23752GFI HelpDesk < 4.99.9 Stored XSS via companyname Parameter
    19Monitor

Remediation

Which version to upgrade to

Fix versions compiled from the vendor, package registries and Microsoft. Verify the vendor's note before upgrading.

Product / packageFixed versionSource
GFI Software HelpDesk4.99.9Vendor (CNA)

Exploit status

No known public exploit

No public exploit has been observed yet. That doesn't mean you're safe, only that the bar is a little higher.

Research context

For pentesters and researchers: attack profile, score disagreement, timeline, patch commits, credits, variant and chain candidates, bug bounty scope. All derived from existing data; no exploit code.

Timeline

From publication to today: proof of concept, Metasploit module, CISA KEV and fix record. Dates are as reported by the sources.

No dated events beyond publication.

EPSS, last 120 days

FIRST EPSS daily score; only changes of 0.01 or more are recorded (step chart).

Patch and commit links

Commit, PR and diff links among the references. A starting point for patch-diffing and variant hunting; fixes, not exploits.

No commit or PR link among the references.

Credits

All researchers

Finders, reporters and analysts named in the CNA record. Click a name for that researcher’s other records.

Variant candidates

Same product, same weakness class, within 18 months. If the patch missed the root cause, the sibling bug is here.

  • CVE-2026-237580 days apartGFI HelpDesk < 4.99.9 Stored XSS via editsubject Parameter
    25Monitor
  • CVE-2026-237570 days apartGFI HelpDesk < 4.99.10 Stored XSS via Reports Module
    20Monitor
  • CVE-2026-237520 days apartGFI HelpDesk < 4.99.9 Stored XSS via companyname Parameter
    19Monitor
  • CVE-2026-237530 days apartGFI HelpDesk < 4.99.9 Stored XSS via charset Parameter
    19Monitor

Chain candidates

An authentication bypass and a privilege-requiring bug in the same product, published close together: combined they may become an unauthenticated path.

—

Bug bounty scope

No known public program.

Source: bounty-targets-data (public HackerOne, Bugcrowd, Intigriti, YesWeHack listings).

Technical details

Attack conditions

  • Anyone who can reach it over the internet can trigger it.
  • A low-privileged account is enough.
  • No special conditions are required; it is repeatable.

If successful

Confidentiality
Integrity
Availability
Attack vector
Network
Attack complexity
Low
Privileges required
Low
User interaction
P
Scope
X

Weakness class (CWE)

CWE-79 · Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')

CVSS vector

CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:P/VC:N/VI:N/VA:N/SC:L/SI:L/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X

nvd-secondary

Root cause

User content is inserted into the page as HTML. The browser interprets the content as code rather than data.

The bug in code

The whole CWE-79 class

A representative example of this vulnerability class. Not the vendor's source code; it shows the faulty pattern and its fix.

Vulnerable

ts
commentEl.innerHTML = comment.body;

Fixed

ts
commentEl.textContent = comment.body;

Attack context

MITRE CAPEC attack patterns and ATT&CK techniques for this weakness class (CWE). A starting point for detection rules and threat hunting.

ATT&CK techniques

—

Change log

  1. Fix✗ → ✓

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References

Vendor advisories and official records. Exploit/PoC links are deliberately left out.

All records