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CVE-2025-10054· NVD / CVE Program· CNA Wordfence

ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.1 - Missing Authorization to Authenticated (Subscriber+) Role Removal

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the 'eh_crm_remove_agent' function in all versions up to, and including, 3.3.1. This makes it possible for authenticated attackers, with Subscriber-level access and above, to remove the role and capabilities of any user with an Administrator, WSDesk Supervisor, or WSDesk Agents role.

MediumCVSS 4.3 · v3.1—No exploit No fix recorded
Published
Nov 21, 2025
Updated
Jun 17, 2026
EPSS
0.3% · 19th percentile
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Report tools

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Action score

17

Monitor

Low priority for now.

CVSS
17 / 40 · 4.3 / 10
CISA KEV
0 / 30 · Not listed
EPSS
0 / 30 · 0.3%

CISA SSVC decision

Exploitation
none
Automatable
yes
Technical impact
partial

Vulnrichment: CISA's decision-tree inputs.

CNA vs NVD score

NVD
—
CNA · Wordfence
4.3
NVD has not scored this yet; the score shown is the CNA’s.

The score given by the assigning authority versus NVD’s independent score. A gap means the severity is contested.

Noroxi analysis

No Noroxi analysis for this record yet

We don't hand-write analysis for the hundreds of thousands of vulnerabilities in the database; that wouldn't be honest. For notable, high-impact vulnerabilities our team writes the mechanism, detection and remediation steps.

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Affected systems

VendorProduct
elulawsdesk

Affected versions

NVD version ranges (for catalog products). Add the product to your stack with a version and matching uses these.

  • elula wsdeskbefore 3.3.2

Versions reported by the vendor

Affected version ranges reported by the assigning authority (Wordfence). Independent of NVD's CPE analysis and usually ahead of it.

  • elextensions ELEX WordPress HelpDesk & Customer Ticketing System

    • up to and including 3.3.1affected · semver

Same product

elula: all records

Other highest-scoring records for the same primary product.

  • CVE-2025-11456ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.1 - Unauthenticated Arbitrary File Upload
    39Monitor
  • CVE-2025-13534ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.2 - Authenticated (Contributor+) Privilege Escalation via eh_crm_edit_agent AJAX Action
    35Monitor
  • CVE-2025-47658WordPress ELEX HelpDesk & Customer Ticketing System plugin <= 3.2.9 - Arbitrary File Upload vulnerability
    35Monitor
  • CVE-2024-12171ELEX WordPress HelpDesk & Customer Ticketing System <= 3.2.6 - Missing Authorization to Authenticated (Subscriber+) Privilege Escalation
    35Monitor
  • CVE-2025-10039ELEX WordPress HelpDesk & Customer Ticketing System <= 3.2.9 - Authenticated (Subscriber+) Insecure Direct Object Reference via 'eh_crm_ticket_single_view_clien
    17Monitor
  • CVE-2025-12169ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.0 - Missing Authorization to Authenitcated (Subscriber+) to Scheduled Trigger Deletion
    17Monitor

Remediation

Which version to upgrade to

Fix versions compiled from the vendor, package registries and Microsoft. Verify the vendor's note before upgrading.

No fix version is recorded for this entry. Check the references for vendor advisories.

Exploit status

No known public exploit

No public exploit has been observed yet. That doesn't mean you're safe, only that the bar is a little higher.

Research context

For pentesters and researchers: attack profile, score disagreement, timeline, patch commits, credits, variant and chain candidates, bug bounty scope. All derived from existing data; no exploit code.

Timeline

From publication to today: proof of concept, Metasploit module, CISA KEV and fix record. Dates are as reported by the sources.

No dated events beyond publication.

EPSS, last 120 days

FIRST EPSS daily score; only changes of 0.01 or more are recorded (step chart).

Patch and commit links

Commit, PR and diff links among the references. A starting point for patch-diffing and variant hunting; fixes, not exploits.

Credits

All researchers

Finders, reporters and analysts named in the CNA record. Click a name for that researcher’s other records.

Variant candidates

Same product, same weakness class, within 18 months. If the patch missed the root cause, the sibling bug is here.

  • CVE-2024-12171293 days apartELEX WordPress HelpDesk & Customer Ticketing System <= 3.2.6 - Missing Authorization to Authenticated (Subscriber+) Privilege Escalation
    35Monitor
  • CVE-2025-120220 days apartELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.1 - Missing Authorization to Authenticated (Subscriber+) Trash Restore
    17Monitor
  • CVE-2025-120230 days apartELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.1 - Missing Authorization to Authenticated (Subscriber+) Ticket Restore
    17Monitor
  • CVE-2025-120850 days apartELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.1 - Missing Authorization to Authenticated (Subscriber+) Trash Empty
    17Monitor
  • CVE-2025-121690 days apartELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.0 - Missing Authorization to Authenitcated (Subscriber+) to Scheduled Trigger Deletion
    17Monitor

Chain candidates

An authentication bypass and a privilege-requiring bug in the same product, published close together: combined they may become an unauthenticated path.

—

Bug bounty scope

No known public program.

Source: bounty-targets-data (public HackerOne, Bugcrowd, Intigriti, YesWeHack listings).

Technical details

Attack conditions

  • Anyone who can reach it over the internet can trigger it.
  • A low-privileged account is enough.
  • No user action is required.
  • No special conditions are required; it is repeatable.

If successful

Confidentiality
none
Integrity
low · data or configuration can be modified
Availability
none
Attack vector
Network
Attack complexity
Low
Privileges required
Low
User interaction
None
Scope
Unchanged
Confidentiality impact
None
Integrity impact
Low
Availability impact
None

Weakness class (CWE)

CWE-862 · Missing Authorization

CVSS vector

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N

nvd-secondary

Attack context

MITRE CAPEC attack patterns and ATT&CK techniques for this weakness class (CWE). A starting point for detection rules and threat hunting.

Change log

No changes recorded on tracked fields yet. Score, KEV, exploit maturity and fix status changes appear here.

References

Vendor advisories and official records. Exploit/PoC links are deliberately left out.

All records