ELEX WordPress HelpDesk & Customer Ticketing System <= 3.2.9 - Authenticated (Subscriber+) Insecure Direct Object Reference via 'eh_crm_ticket_single_view_clien

Affected versions

NVD version ranges (for catalog products). Add the product to your stack with a version and matching uses these.

• elula wsdeskbefore 3.3.0

Versions reported by the vendor

Affected version ranges reported by the assigning authority (Wordfence). Independent of NVD's CPE analysis and usually ahead of it.

• elextensions ELEX WordPress HelpDesk & Customer Ticketing System

  • up to and including 3.2.9affected · semver

Other highest-scoring records for the same primary product.

• CVE-2025-11456ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.1 - Unauthenticated Arbitrary File Upload
  39Monitor
• CVE-2025-13534ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.2 - Authenticated (Contributor+) Privilege Escalation via eh_crm_edit_agent AJAX Action
  35Monitor
• CVE-2025-47658WordPress ELEX HelpDesk & Customer Ticketing System plugin <= 3.2.9 - Arbitrary File Upload vulnerability
  35Monitor
• CVE-2024-12171ELEX WordPress HelpDesk & Customer Ticketing System <= 3.2.6 - Missing Authorization to Authenticated (Subscriber+) Privilege Escalation
  35Monitor
• CVE-2025-10054ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.1 - Missing Authorization to Authenticated (Subscriber+) Role Removal
  17Monitor
• CVE-2025-12169ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.0 - Missing Authorization to Authenitcated (Subscriber+) to Scheduled Trigger Deletion
  17Monitor

FIRST EPSS daily score; only changes of 0.01 or more are recorded (step chart).

Root cause

The endpoint fetches the record by the ID sent in the request, but never checks whether the record belongs to the requesting user.

A representative example of this vulnerability class. Not the vendor's source code; it shows the faulty pattern and its fix.

1const invoice = await Invoice.findById(req.params.id);2res.json(invoice);

1const invoice = await Invoice.findOne({2  id: req.params.id,3  ownerId: req.user.id,4});5if (!invoice) return res.sendStatus(404);6res.json(invoice);

Attack context

MITRE CAPEC attack patterns and ATT&CK techniques for this weakness class (CWE). A starting point for detection rules and threat hunting.

MITRE has no CAPEC/ATT&CK mapping for this CWE.