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CVE-2019-16959· NVD / CVE Program· CNA mitre

SolarWinds Web Help Desk 12.7.0 allows CSV Injection, also known as Formula Injection, via a file attached to a ticket.

MediumCVSS 6.5 · v3.1—No exploit No fix recorded
Published
Dec 21, 2020
Updated
Jun 16, 2026
EPSS
1.7% · 76th percentile
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Action score

26

Monitor

Low priority for now.

CVSS
26 / 40 · 6.5 / 10
CISA KEV
0 / 30 · Not listed
EPSS
0 / 30 · 1.7%

Affected systems

VendorProduct
solarwindswebhelpdesk

Affected versions

NVD version ranges (for catalog products). Add the product to your stack with a version and matching uses these.

  • solarwinds webhelpdesk12.7.0

Same product

solarwinds: all records

Other highest-scoring records for the same primary product.

  • CVE-2021-35254Authenticated Remote Code Execution in WebHelpDesk 12.7.8
    35Monitor
  • CVE-2019-20002Formula Injection exists in the export feature in SolarWinds WebHelpDesk 12.7.1 via a value (provided by a low-privileged user in the Subjec
    31Monitor
  • CVE-2021-35232Hard credentials discovered in SolarWinds Web Help Desk which allows to execute Arbitrary Hibernate Queries
    24Monitor
  • CVE-2019-16955SolarWinds Web Help Desk 12.7.0 allows XSS via an uploaded SVG document in a request.
    22Monitor
  • CVE-2019-16957SolarWinds Web Help Desk 12.7.0 allows XSS via the First Name field of a User Account.
    21Monitor

Remediation

Which version to upgrade to

Fix versions compiled from the vendor, package registries and Microsoft. Verify the vendor's note before upgrading.

No fix version is recorded for this entry. Check the references for vendor advisories.

Exploit status

No known public exploit

No public exploit has been observed yet. That doesn't mean you're safe, only that the bar is a little higher.

Research context

For pentesters and researchers: attack profile, score disagreement, timeline, patch commits, credits, variant and chain candidates, bug bounty scope. All derived from existing data; no exploit code.

Timeline

From publication to today: proof of concept, Metasploit module, CISA KEV and fix record. Dates are as reported by the sources.

No dated events beyond publication.

EPSS, last 120 days

FIRST EPSS daily score; only changes of 0.01 or more are recorded (step chart).

Patch and commit links

Commit, PR and diff links among the references. A starting point for patch-diffing and variant hunting; fixes, not exploits.

No commit or PR link among the references.

Credits

All researchers

Finders, reporters and analysts named in the CNA record. Click a name for that researcher’s other records.

No credits in the CNA record.

Variant candidates

Same product, same weakness class, within 18 months. If the patch missed the root cause, the sibling bug is here.

No nightly-computed relations.

Chain candidates

An authentication bypass and a privilege-requiring bug in the same product, published close together: combined they may become an unauthenticated path.

—

Bug bounty scope

The product’s vendor appears in a public program. Matched by name; verify the scope text in the program.

Technical details

Attack conditions

  • Anyone who can reach it over the internet can trigger it.
  • A low-privileged account is enough.
  • No user action is required.
  • No special conditions are required; it is repeatable.

If successful

Confidentiality
none
Integrity
high · data or configuration can be modified
Availability
none
Attack vector
Network
Attack complexity
Low
Privileges required
Low
User interaction
None
Scope
Unchanged
Confidentiality impact
None
Integrity impact
High
Availability impact
None

Weakness class (CWE)

CWE-1236 · Improper Neutralization of Formula Elements in a CSV File

CVSS vector

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N

nvd-primary

Attack context

MITRE CAPEC attack patterns and ATT&CK techniques for this weakness class (CWE). A starting point for detection rules and threat hunting.

MITRE has no CAPEC/ATT&CK mapping for this CWE.

Noroxi analysis

No Noroxi analysis for this record yet

We don't hand-write analysis for all 385,000+ vulnerabilities; that wouldn't be honest. For notable, high-impact vulnerabilities our team writes the mechanism, detection and remediation steps.

We use this product, ask for help

Change log

No changes recorded on tracked fields yet. Score, KEV, exploit maturity and fix status changes appear here.

References

Vendor advisories and official records. Exploit/PoC links are deliberately left out.

All records